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For Companies At a Glance
- Tasks: Lead a team of engineers, manage schedules, and ensure top-notch service delivery.
- Company: Join a dynamic aftercare service engineering business in the food manufacturing sector.
- Benefits: Enjoy a competitive salary, car allowance, and opportunities for professional development.
- Why this job: Be part of a team that values innovation, quality, and customer satisfaction in a growing industry.
- Qualifications: Experience in service management or engineering with strong electrical and mechanical knowledge required.
- Other info: Must have the right to work in the UK; no visa sponsorship available.
The predicted salary is between 40000 - 48000 £ per year.
Overview:
Our client is an aftercare service engineering business providing servicing, refurbishment, modifications and maintenance on food manufacturing machinery. They are now looking for a Service Manager who will lead a team of field service engineers covering customer equipment in the UK and overseas.
Key Responsibilities:
- Manage and schedule a team of field service engineers planning and allocating their workload in response to customer requirements.
- Recruit and develop a team to carry out all service and maintenance requirements.
- Ensure team members are adequately trained to carry out the necessary work on customer equipment, this could be electrical, mechanical and combustion engineering.
- Maintain close day to day contact with the team to gain accurate understanding of resources and allocation of time.
- In busy periods, operate as a Service Engineer.
- Ensure the team complete and deliver all of the necessary paperwork and administration.
- Monitor team performance and drive continuous improvement.
- Drive continuous improvement in service processes, quality, and customer satisfaction.
- Manage spare parts inventory and liaise with suppliers as needed.
Person Specification:
- Either a very well established service engineer looking to take the step into management or a service manager in a similar role with engineering or industrial maintenance.
- Have a strong working knowledge of electrical and mechanical systems and plant.
- Knowledge of food manufacturing machinery or similar (FMCG, Packaging or Automation).
- Hands on engineering background in a multi-skilled, electrical, mechanical or combustion engineering context.
- Excellent leadership, organisation and communication skills.
- Comfortable liaising with customers and team alike.
All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Service Engineering Manager employer: Bis Henderson
Contact Detail:
Bis Henderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineering Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in food manufacturing machinery. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to the industry.
✨Tip Number 2
Network with professionals in the service engineering field, especially those who have experience in management roles. Attend industry events or join relevant online forums to connect with potential colleagues and mentors.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to provide examples of how you've driven continuous improvement and enhanced customer satisfaction in previous roles.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your approach to align with our mission can make a significant difference in how you present yourself during the interview process.
We think you need these skills to ace Service Engineering Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service engineering and management. Emphasise your leadership skills and any hands-on engineering background, particularly in electrical and mechanical systems.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with managing a team of field service engineers and driving continuous improvement.
Showcase Relevant Skills: In your application, clearly outline your knowledge of food manufacturing machinery or similar industries. Mention any specific projects or achievements that demonstrate your ability to manage teams and improve service processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Bis Henderson
✨Showcase Your Leadership Skills
As a Service Engineering Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to training and developing team members.
✨Understand the Technical Aspects
Make sure you have a solid grasp of electrical and mechanical systems, especially as they relate to food manufacturing machinery. Be ready to discuss specific technical challenges you've faced and how you resolved them.
✨Emphasise Customer Satisfaction
Customer satisfaction is key in this role. Think of instances where you've improved service processes or addressed customer concerns effectively. Highlight your commitment to quality and continuous improvement.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making under pressure. Practice articulating your thought process and how you would handle various situations involving team management and customer interactions.
