At a Glance
- Tasks: Lead and manage logistics operations, ensuring top-notch service and efficiency.
- Company: Established logistics business with a stellar reputation for customer service.
- Benefits: Competitive salary, hands-on leadership role, and opportunity for growth.
- Other info: Dynamic SME environment with a focus on service excellence.
- Why this job: Shape operational success in a growing, service-led logistics environment.
- Qualifications: Experience in logistics, transport, or warehousing; strong customer management skills.
The predicted salary is between 60000 - 80000 £ per year.
This is a very well-established, profitable, specialist logistics business. The company works in a number of niche markets supplying warehousing and transport contracts, as well as bespoke end-to-end supply chain packages for clients. It has an excellent reputation for customer service.
This is a hands-on leadership role with full oversight of warehouse and transport operations, customer relationships, and commercial performance. The role combines operational delivery with commercial ownership, requiring someone who is equally comfortable on the warehouse floor and in front of customers.
Key Responsibilities- Lead and manage warehouse and transport operations, ensuring high levels of service, efficiency and control.
- Take ownership of day-to-day business performance, acting as the operational lead within the company.
- Build and maintain strong relationships with key customers, ensuring service excellence and retention.
- Support and drive sales and commercial activity, including pricing, proposals and account growth.
- Manage a multi-customer logistics environment, balancing service delivery across varied client requirements.
- Identify and implement improvements across process, people and systems.
- Ensure high standards of accuracy, quality and operational discipline.
- Strong background within logistics, transport or warehousing, ideally within a multi-user / multi-customer environment.
- Experience in specialist logistics, white glove, or service-led operations highly desirable.
- Proven ability to operate in a niche business, with a hands-on approach.
- Commercially aware, with experience of customer management and business development.
- High attention to detail with a focus on service quality and operational execution.
- Credible leader, able to engage with both operational teams and customers.
- Hands-on, practical and delivery-focused.
- Strong organisational and problem-solving capability.
- Customer-first mindset with a focus on service excellence.
- Comfortable operating across operations, sales and commercial.
- Adaptable and able to thrive in a fast-moving SME environment.
This is an opportunity to step into a broad, business-critical role within a growing, service-led logistics business, working closely with the owner and playing a central role in shaping operational and commercial performance.
General Manager - Logistics 3PL employer: Bis Henderson
Join a well-established and profitable logistics business that prides itself on exceptional customer service and operational excellence. As a General Manager in this hands-on leadership role, you will have the opportunity to shape both operational and commercial performance while fostering strong relationships with key clients. With a focus on employee growth and a dynamic work culture, this position offers a unique chance to thrive in a fast-paced environment where your contributions directly impact the success of the company.
