At a Glance
- Tasks: Provide top-notch customer service and support daily logistics operations.
- Company: Dynamic logistics company in Leeds with a focus on growth and teamwork.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for career progression.
- Other info: Perfect for motivated individuals looking to thrive in a supportive team.
- Why this job: Join a fast-paced environment where you can make a real difference in customer satisfaction.
- Qualifications: Strong customer-facing experience; logistics background not required.
The predicted salary is between 26500 - 26500 € per year.
We are currently recruiting for two Customer Service Advisors to join a busy and fast-paced logistics operation based in Leeds. These positions offer an excellent opportunity for individuals looking to build a long-term career within a growing business that values attitude, resilience, and progression. Previous transport or logistics experience is not essential. We are open to candidates from a variety of backgrounds; however, strong customer-facing experience is a must. Whether your experience comes from retail, hospitality, call centres, sales, or another service-led environment, the business is looking for motivated individuals who enjoy working with people and solving problems.
The Role
As a Customer Service Advisor, you will be responsible for providing a high standard of customer service while supporting the day-to-day operation of the depot. You will handle customer queries both verbally and in writing, monitor deliveries, liaise with internal teams and network depots, and ensure customer expectations and service levels are consistently achieved. This is a fast-moving environment where communication, organisation, and the ability to remain calm under pressure are essential.
Key Responsibilities
- Handling day-to-day customer queries via telephone and email
- Monitoring customer deliveries
- Liaising with internal teams and network depots
- Ensuring customer expectations and service levels are consistently achieved
Customer Service Advisor - Logistics employer: Bis Henderson
Join a dynamic logistics team in Leeds where your customer service skills will shine! We pride ourselves on fostering a supportive work culture that encourages personal and professional growth, offering comprehensive training and clear pathways for advancement. With a focus on teamwork and resilience, we provide a rewarding environment for those eager to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Logistics
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can clearly express your thoughts and handle queries confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you’ve successfully resolved issues for customers. This will demonstrate your resilience and attitude, which are key for this role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor - Logistics
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any customer-facing roles you've had, even if they're from different sectors like retail or hospitality.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer service and how your background makes you a great fit for our logistics team. Keep it friendly and professional, and don’t forget to mention your problem-solving skills!
Showcase Your Communication Skills:Since you'll be handling queries both verbally and in writing, make sure your application showcases your communication skills. Use clear and concise language, and don’t shy away from showing a bit of your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bis Henderson
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences in handling customer queries, whether from retail or hospitality. Think of specific examples where you went above and beyond to solve a problem.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. During the interview, demonstrate your ability to listen actively and respond thoughtfully. You might even want to prepare a few questions to ask them about their customer service approach.
✨Stay Calm Under Pressure
Prepare for situational questions that test your ability to handle stress. Think of times when you had to manage multiple tasks or deal with difficult customers. Share how you maintained your composure and resolved the situation effectively.
✨Research the Company Culture
Get to know the company’s values and culture. This will help you align your answers with what they’re looking for. Mention how your attitude and resilience fit into their fast-paced environment, showing that you’re not just a good candidate, but the right one for their team.
