Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage high-value client relationships and oversee logistics operations across multiple sites.
- Company: Leading recruitment firm in the supply chain and logistics industry.
- Benefits: Competitive salary up to £70,000 plus car and travel opportunities.
- Other info: Opportunity for career growth and development in a fast-paced industry.
- Why this job: Take ownership of strategic partnerships and drive service excellence in a dynamic environment.
- Qualifications: Experience in managing complex accounts and strong stakeholder management skills required.
The predicted salary is between 70000 - 70000 £ per year.
Location: London Gateway, Essex (with regular client and site travel)
Salary: up to £70,000 + car
Summary:
We are seeking an experienced Key Account Manager to take full ownership of a high-value, multi-million pound contract. This is a senior, customer-facing role responsible for protecting and growing a strategic partnership while ensuring contractual, operational and commercial excellence. Acting as the point of accountability, you will sit at the intersection of the customer, internal operations and senior stakeholders. You will be required to demonstrate resilience, commercial confidence and the ability to manage expectations clearly and professionally, even in high-pressure situations.
Key Responsibilities
- Own and manage a complex, strategic customer relationship at both UK and European level.
- Build strong, credible relationships with senior client stakeholders.
- Proactively manage customer expectations through clear, structured and transparent communication.
- Lead regular site visits, service and business reviews.
- Work closely with warehousing, transport and planning teams to oversee end-to-end logistics operations.
- Maintain oversight of both B2B and B2C flows across multiple sites.
- Act as the senior escalation point for complex operational or service issues.
- Ensure all services delivered align with contractual commitments, SLAs and agreed tariffs.
- Monitor and report on KPIs, identifying trends, risks and opportunities for improvement.
- Identify opportunities for continuous improvement, value creation and service expansion.
- Support pricing reviews, cost control initiatives and commercial negotiations.
- Analyse performance data to drive accountability and service improvement.
- Present clear, fact-based insights to both internal teams and the customer.
- Lead improvement initiatives to enhance service quality, efficiency and customer satisfaction.
- Support new projects, system integrations and operational changes.
- Contribute to the development of structured account governance and performance frameworks.
Experience:
- Proven experience managing large, complex or high-value key accounts.
- Extensive knowledge of logistics and supply chain operations.
- Strong stakeholder management skills, including at senior and executive level.
- Excellent communication skills with the ability to manage challenging conversations.
- Highly analytical, data-driven and commercially aware.
- Calm, structured and solution-focused under pressure.
- An engineering or technical background is preferred.
All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Key Account Manager in Colchester employer: Bis Henderson
Contact Detail:
Bis Henderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Colchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and have some examples ready that showcase your skills in managing key accounts.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Key Account Manager in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience with managing complex accounts and any relevant logistics knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed key accounts and built strong relationships with clients.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your excellent communication skills in your application. We love candidates who can convey their thoughts clearly and professionally, even under pressure.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Bis Henderson
✨Know Your Numbers
As a Key Account Manager, you'll need to be data-driven. Brush up on key performance indicators (KPIs) relevant to the logistics and supply chain industry. Be ready to discuss how you've used data to drive improvements in past roles.
✨Build Rapport with Stakeholders
This role requires strong relationships with senior client stakeholders. Before the interview, research the company and its key players. Prepare examples of how you've successfully managed relationships in the past, especially under pressure.
✨Prepare for Challenging Conversations
Expect to discuss how you handle difficult situations. Think of specific instances where you managed expectations or resolved conflicts. Show that you can communicate clearly and professionally, even when the stakes are high.
✨Showcase Your Strategic Thinking
You'll be responsible for protecting and growing a strategic partnership. Be prepared to share your thoughts on continuous improvement and value creation. Discuss any initiatives you've led that enhanced service quality or efficiency.