At a Glance
- Tasks: Manage key accounts, build relationships, and ensure excellent customer service.
- Company: Dynamic logistics company focused on customer satisfaction and growth.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Exciting opportunity for career advancement in a thriving industry.
- Why this job: Join a growing team and make a real impact on customer success.
- Qualifications: Strong customer service skills and experience in account management or logistics.
Location: Baldock
Salary: £32,000.00
Monday to Friday: 9.00 am - 6.00 pm
Summary:
Due to continued business growth, our client is looking for a highly customer-focused Account Manager to look after and develop a portfolio of key accounts. This is a fantastic opportunity for someone who enjoys building strong relationships, delivering excellent service and taking ownership of customer requirements from initial enquiry through to resolution.
Working within the Sales and Customer Services team, you will act as the main day-to-day contact for customers, ensuring delivery requirements are handled efficiently, queries are resolved promptly and accounts are managed with a proactive, professional approach. For the right person, this role offers genuine scope for further career development as the business continues to expand.
Key Responsibilities:
- Act as the primary point of contact for an assigned portfolio of key business accounts, building strong and trusted customer relationships.
- Receive, log and process customer shipment requests accurately using in-house transport and customer service systems.
- Monitor active freight movements, identify potential delays and keep customers updated proactively.
- Resolve delivery exceptions, booking queries, discrepancies and customer complaints calmly and efficiently.
- Ensure customer queries are handled within agreed service levels, with accurate follow-up and administration.
- Support account retention and growth by identifying opportunities to increase volumes, upsell services and add value for customers.
- Prepare and review reports, invoicing information and account performance data as required.
- Work closely with internal teams, external depots and finance colleagues to ensure customer expectations and business objectives are met.
Experience:
The successful candidate will be confident, organised and genuinely passionate about delivering a customer-first service. Previous experience within distribution, logistics or transport would be highly advantageous, although strong customer service experience and a proactive approach are essential.
- Previous experience in customer service, account management, sales support or logistics support.
- A strong customer-first mindset with the ability to build positive, long-term relationships.
- Excellent communication skills by phone and email, with a professional and courteous style.
- Strong organisational skills with the ability to multitask, prioritise and work accurately in a busy environment.
- Calm and confident when handling customer queries, service issues or escalations.
- Commercial awareness and the ability to spot opportunities to support account growth.
All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Key Account Manager in Baldock employer: Bis Henderson
At Bis Henderson Recruitment, we pride ourselves on being an excellent employer, offering a dynamic work culture that prioritises customer service and employee development. Located in Baldock, our team enjoys a supportive environment where strong relationships are built, and career growth is encouraged as the business expands. With a focus on professional development and a commitment to delivering exceptional service, we provide our employees with the tools and opportunities they need to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Baldock
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Key Account Manager at Bis Henderson, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Bis Henderson. Tailor your message to explain why you’re drawn to them and how you can contribute as a Key Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Key Account Manager in Baldock
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Bis Henderson:When writing your cover letter, make sure to tailor your message specifically for Bis Henderson. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Bis Henderson
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Bis Henderson that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Bis Henderson that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Bis Henderson’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
