Customer Service Advisor
£29,000
Mon - Fri, 40 hr week - 0730-1700 or 0800-1730
Appleton
Our client are continuing to expand and we are currently seeking an experienced Customer Service Advisor to join their day shift team. This is a great opportunity to secure a stable role with excellent development prospects in a supportive working environment. You will help ensure the smooth running of our transport operation for a major client and recognised brand.
Role Responsibilities
- Be the main point of contact with the customer for information sharing and issue resolution.
- Develop strong working relationships and trust with key contacts.
- Ensure cost and service compliance to internal and customer processes.
- Take ownership and responsibility from the initial order through to successful delivery.
- Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
- Liaise between carriers, warehouse, customer and delivery points to provide accurate delivery ETA's
- Responsible for compilation and distribution of relevant reports and KPI's.
- Manage all on day delivery activity to ensure successful completion.
Key Skills
Previous customer service experience along with excellent customer service skills.
- Previous experience of working within a small team environment.
- Must be IT literate and able to learn new systems.
- Excellent telephone manner.
- Excellent attention to detail
- Administration skills.
All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
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Customer service Advisor in Warrington employer: Bis Henderson Recruitment
At Bis Henderson Recruitment, we pride ourselves on being an excellent employer that values proactive leadership and teamwork. Located in the vibrant town of Redditch, our work culture fosters collaboration and innovation, providing ample opportunities for employee growth and development. With a focus on compliance and customer satisfaction, we offer a dynamic environment where your contributions are recognised and rewarded.
