At a Glance
- Tasks: Provide top-notch customer service and support daily logistics operations.
- Company: Join a growing logistics company that values your attitude and resilience.
- Benefits: Competitive salary, full training, and clear career progression opportunities.
- Other info: Stable Monday to Friday hours with a dynamic work environment.
- Why this job: Kickstart your career in logistics with a supportive team and exciting challenges.
- Qualifications: Strong customer-facing experience and excellent communication skills are essential.
The predicted salary is between 26500 - 26500 £ per year.
We are currently recruiting for two Customer Service Advisors to join a busy and fast-paced logistics operation based in Leeds. These positions offer an excellent opportunity for individuals looking to build a long-term career within a growing business that values attitude, resilience, and progression. Previous transport or logistics experience is not essential. We are open to candidates from a variety of backgrounds; however, strong customer-facing experience is a must. Whether your experience comes from retail, hospitality, call centres, sales, or another service-led environment, the business is looking for motivated individuals who enjoy working with people and solving problems.
The Role
As a Customer Service Advisor, you will be responsible for providing a high standard of customer service while supporting the day-to-day operation of the depot. You will handle customer queries both verbally and in writing, monitor deliveries, liaise with internal teams and network depots, and ensure customer expectations and service levels are consistently achieved. This is a fast-moving environment where communication, organisation, and the ability to remain calm under pressure are essential.
Key Responsibilities
- Handling day-to-day customer queries via telephone and email
- Monitoring customer deliveries and updating customers accordingly
- Resolving customer complaints and operational issues efficiently
- Ensuring communication within the depot and wider network is effective
- Building strong working relationships with customers, depots, and colleagues
- Supporting internal reporting and operational administration
- Ensuring customer expectations and service levels are consistently met
- Assisting other departments where required, including operational support
- Maintaining a professional and positive approach in all interactions
The Successful Candidate Will Have
- Previous customer-facing experience is essential
- Strong communication skills and an excellent telephone manner
- A positive, outgoing, and enthusiastic attitude
- The ability to work well under pressure and manage competing priorities
- Strong problem-solving skills and the ability to use initiative
- A professional and reliable approach to work
- A resilient mindset and willingness to learn
What's on Offer
- Long-term career opportunities within a growing business
- Clear progression routes into sales, transport, and management
- Supportive and team-oriented working environment
- Full training provided
- Stable Monday to Friday working pattern
- Opportunity to gain experience within the logistics and transport sector
All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Logistics Customer Service Advisor - Growth Path & Training in Leeds employer: Bis Henderson Recruitment
Join a dynamic logistics operation in Leeds that prioritises employee growth and development. As a Logistics Customer Service Advisor, you'll benefit from a supportive work culture, comprehensive training, and clear progression routes into various roles within the business. With a focus on teamwork and resilience, this is an excellent opportunity for those seeking a rewarding career in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Customer Service Advisor - Growth Path & Training in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service experience and how it relates to the logistics industry.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've solved problems or handled difficult customers. This will demonstrate your skills and resilience, which are key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team.
We think you need these skills to ace Logistics Customer Service Advisor - Growth Path & Training in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer-facing experience in your application. Whether it’s from retail, hospitality, or call centres, we want to see how you’ve made customers happy and solved their problems.
Keep It Professional Yet Friendly:Your written application should reflect a professional tone but don’t be afraid to let your personality shine through! We’re looking for enthusiastic individuals, so a friendly approach can really make you stand out.
Tailor Your Application:Take the time to tailor your application to the role. Mention specific skills that match the job description, like strong communication and problem-solving abilities. This shows us you’re genuinely interested in the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bis Henderson Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences in retail, hospitality, or any service-led role and be ready to share specific examples of how you handled customer queries or complaints. This will show that you understand the importance of great service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and how you can apply those skills in a fast-paced logistics environment.
✨Show Enthusiasm and Positivity
Your attitude matters! Make sure to convey your enthusiasm for the role and the company during the interview. A positive, outgoing demeanour can set you apart from other candidates, so don’t hold back on showing your excitement about the opportunity to grow within the business.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training process, career progression opportunities, or the team culture. It shows that you're genuinely interested in the role and helps you assess if the company is the right fit for you.
