At a Glance
- Tasks: Provide top-notch customer service and support daily logistics operations.
- Company: Join a growing logistics company that values your attitude and resilience.
- Benefits: Competitive salary, full training, and clear career progression opportunities.
- Other info: Enjoy a supportive team culture with stable Monday to Friday hours.
- Why this job: Make a real impact in a fast-paced environment while building your career.
- Qualifications: Strong customer-facing experience and excellent communication skills required.
The predicted salary is between 26500 - 26500 £ per year.
We are currently recruiting for two Customer Service Advisors to join a busy and fast-paced logistics operation based in Leeds. These positions offer an excellent opportunity for individuals looking to build a long-term career within a growing business that values attitude, resilience, and progression. Previous transport or logistics experience is not essential. We are open to candidates from a variety of backgrounds; however, strong customer-facing experience is a must. Whether your experience comes from retail, hospitality, call centres, sales, or another service-led environment, the business is looking for motivated individuals who enjoy working with people and solving problems.
The Role
- Providing a high standard of customer service while supporting the day-to-day operation of the depot.
- Handling customer queries both verbally and in writing.
- Monitoring deliveries and liaising with internal teams and network depots.
- Ensuring customer expectations and service levels are consistently achieved.
This is a fast-moving environment where communication, organisation, and the ability to remain calm under pressure are essential.
Key Responsibilities
- Handling day-to-day customer queries via telephone and email.
- Monitoring customer deliveries and updating customers accordingly.
- Resolving customer complaints and operational issues efficiently.
- Ensuring communication within the depot and wider network is effective.
- Building strong working relationships with customers, depots, and colleagues.
- Supporting internal reporting and operational administration.
- Assisting other departments where required, including operational support.
- Maintaining a professional and positive approach in all interactions.
The Successful Candidate Will Have
- Previous customer-facing experience is essential.
- Strong communication skills and an excellent telephone manner.
- A positive, outgoing, and enthusiastic attitude.
- The ability to work well under pressure and manage competing priorities.
- Strong problem-solving skills and the ability to use initiative.
- A professional and reliable approach to work.
- A resilient mindset and willingness to learn.
What's on Offer
- Long-term career opportunities within a growing business.
- Clear progression routes into sales, transport, and management.
- Supportive and team-oriented working environment.
- Full training provided.
- Stable Monday to Friday working pattern.
- Opportunity to gain experience within the logistics and transport sector.
All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Customer Service Advisor – Logistics in Leeds employer: Bis Henderson Recruitment
Join a dynamic logistics operation in Leeds as a Customer Service Advisor, where your customer-facing experience will be valued in a supportive and team-oriented environment. With clear progression routes into sales, transport, and management, this role offers long-term career opportunities within a growing business that prioritises employee development and resilience. Enjoy a stable Monday to Friday working pattern while gaining valuable experience in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Logistics in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the logistics industry and the specific company you're applying to. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've successfully resolved customer issues in the past. Highlight your communication skills and ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Customer Service Advisor – Logistics in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer-facing experience in your application. Whether it’s from retail, hospitality, or call centres, we want to see how you’ve made customers happy and solved their problems.
Keep It Professional Yet Friendly:Your written application should reflect a positive and enthusiastic attitude. Use a friendly tone while maintaining professionalism, as this is key in a customer service role like ours.
Tailor Your Application:Don’t just send the same CV everywhere! Tailor your application to fit the logistics and transport sector. Mention any relevant skills or experiences that align with the job description we’ve provided.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bis Henderson Recruitment
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences in handling customer queries and complaints, even if they come from different sectors like retail or hospitality. Highlight how you’ve resolved issues and maintained a positive attitude.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in past roles. Think of specific situations where you had to think on your feet or manage competing priorities. This will demonstrate your ability to stay calm under pressure, which is crucial for this role.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Since the role involves liaising with customers and internal teams, being articulate and friendly is key. Consider doing mock interviews with friends or family to refine your telephone manner and overall presentation.
✨Research the Company and Logistics Sector
Familiarise yourself with the logistics industry and the specific company you're interviewing with. Understanding their operations and values will help you tailor your responses and show genuine interest in the role. It’s a great way to connect your background to their needs.
