Location: Baldock
Salary: £32,000.00
Working hours: Monday to Friday: 9.00 am - 6.00pm
Summary
Due to continued business growth, our client is looking for a highly customer-focused Account Manager to look after and develop a portfolio of key accounts. This is a fantastic opportunity for someone who enjoys building strong relationships, delivering excellent service and taking ownership of customer requirements from initial enquiry through to resolution. Working within the Sales and Customer Services team, you will act as the main day‑to‑day contact for customers, ensuring delivery requirements are handled efficiently, queries are resolved promptly and accounts are managed with a proactive, professional approach. For the right person, this role offers genuine scope for further career development as the business continues to expand.
Key Responsibilities
- Act as the primary point of contact for an assigned portfolio of key business accounts, building strong and trusted customer relationships.
- Receive, log and process customer shipment requests accurately using in‑house transport and customer service systems.
- Monitor active freight movements, identify potential delays and keep customers updated proactively.
- Resolve delivery exceptions, booking queries, discrepancies and customer complaints calmly and efficiently.
- Ensure customer queries are handled within agreed service levels, with accurate follow‑up and administration.
- Support account retention and growth by identifying opportunities to increase volumes, upsell services and add value for customers.
- Prepare and review reports, invoicing information and account performance data as required.
- Work closely with internal teams, external depots and finance colleagues to ensure customer expectations and business objectives are met.
Experience
- Previous experience in customer service, account management, sales support or logistics support.
- A strong customer‑first mindset with the ability to build positive, long‑term relationships.
- Excellent communication skills by phone and email, with a professional and courteous style.
- Strong organisational skills with the ability to multitask, prioritise and work accurately in a busy environment.
- Calm and confident when handling customer queries, service issues or escalations.
- Commercial awareness and the ability to spot opportunities to support account growth.
All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
