At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth delivery operations.
- Company: Join a growing company with a supportive team culture.
- Benefits: Stable role with competitive salary and excellent development opportunities.
- Other info: Dynamic work environment with potential for career growth.
- Why this job: Make a real difference in customer satisfaction and logistics.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 27800 - 27800 £ per year.
- Customer Service Advisor
- Monday - Friday
- Ashby de la Zouch
Our client are continuing to expand and we are currently seeking an experienced Customer Service Advisor to join their day shift team.
This is a great opportunity to secure a stable role with excellent development prospects in a supportive working environment.
You will help ensure the smooth running of our transport operation for a major client and recognised brand.
Role Responsibilities
- Be the main point of contact with the customer for information sharing and issue resolution.
- Develop strong working relationships and trust with key contacts.
- Ensure cost and service compliance to internal and customer processes.
- Take ownership and responsibility from the initial order through to successful delivery.
- Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
- Liaise between carriers, warehouse, customer and delivery points to provide accurate delivery ETA's
- Responsible for compilation and distribution of relevant reports and KPI's.
- Manage all on day delivery activity to ensure successful completion.
- Key Skills
Previous customer service experience along with excellent customer service skills.
- Previous experience of working within a small team environment.
- Must be IT literate and able to learn new systems.
- Excellent telephone manner.
- Excellent attention to detail
- Administration skills.
- Processing Your Data
Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry.
Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only.
Should we process your data, then we will always tell you that we are doing so.
Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations.
All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Customer Service Advisor employer: Bis Henderson Careers
As a private equity-backed logistics and business operations group, we offer an exciting opportunity for the Group Head of Finance to play a pivotal role in our ambitious growth journey. Our dynamic work culture fosters innovation and collaboration, providing you with the chance to build a high-performing finance team while directly influencing our transformation and M&A strategies. With competitive salary packages and a management incentive scheme, we are committed to supporting your professional development in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bis Henderson Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bis Henderson Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bis Henderson Careers:Your cover letter is your chance to shine! Tell us why you want to work at Bis Henderson Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bis Henderson Careers!
How to prepare for a job interview at Bis Henderson Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
