Join to apply for the Customer Relations - Part time role at Birtwistles Catering Butchers
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Join to apply for the Customer Relations - Part time role at Birtwistles Catering Butchers
Birtwistles Catering Butchers provided pay range
This range is provided by Birtwistles Catering Butchers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Do you have experience in a Customer Relations role and are you looking for your next exciting challenge?
If you have the drive to exceed expectations, we have a fantastic opportunity for you to join our friendly, professional team based in Irlam.
Here at Birtwistle\'s, we pride ourselves on being a people-focused business. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope, and pace of change. Our culture is the foundation of our business and is reflected in our mission, vision, and values statements.
About The Role
Main Responsibilities are
To Gather Customer Insights;
By regularly engaging with customers to understand how they perceived the services provided by Birtwistles,
Ask specific open-ended questions to gather honest feedback about product quality, customer service or pricing.
Use surveys, one-on-one discussions, as tools for collecting feedbackBeing the Customers Voice;
Document feedback to provide a balanced view of customer sentiment
Represent customer interests during meetings, addressing concerns and needs
Translate feedback into actionable insightsStrengthening Customer Relationships
Respond to Customers feedback promptly
Working with other teams to address any negative feedback and offer solutions or corrective measures where necessary
Celebrate and share positive feedbackAct as a Bridge Between Customers and Internal Teams
Liaise with Operations, Logistics and other departments to ensure customer orders are fulfilled accurately and on time.
Communicate customer-specific requests including delivery adjustments or product specificationsFeedback Loop
Keep customers informed about any changes or improvements made as a result.
This is a dynamic role with room for growth and development with the potential of eventually managing a edger of established accounts.
The position will also be responsible for covering Customer Services during staff holidays, absence or during busy periods.
The working hours are Monday, Wednesday, Friday 08.00-16.00. Hours can be flexible.
Requirements
The ideal candidate will:
be an excellent communicator.
have a proven track record in a customer relations or service role or similar.
need to have excellent levels of concentration and good IT skills.If this sounds like you, apply today
Seniority level
Seniority level
Entry level
Employment type
Employment type
Part-time
Job function
Industries
Manufacturing
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Contact Details:
Birtwistles Catering Butchers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations - Part time in Irlam
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Birtwistles Catering Butchers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Birtwistles Catering Butchers and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Birtwistles Catering Butchers.
Get Familiar with Our Brand:Before applying, take some time to learn about Birtwistles Catering Butchers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Birtwistles Catering Butchers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Birtwistles Catering Butchers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Birtwistles Catering Butchers will surely appreciate.
