Human Resources Technician in Birmingham

Human Resources Technicians in the Merit System assist with carrying out administrative functions related to various human resources activities within an agency. Incumbents support human resources activities for an assigned program area or activity by following prescribed procedures and adhering to organizational policies, and the rules and regulations affecting the agency they support. The work of a Human Resources Technician is performed with a moderate level of autonomy and requires the ability to follow a variety of organizational policies and procedures. Human Resources Technicians provide administrative support to employees, supervisors, and department heads on various human resource functions, such as processing/editing digital personnel files, preparing materials for test administration, data entry, preparing correspondence, and providing customer service to employees and the general public.

COMPENSATION & BENEFITS: Agencies provide competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more. The pay range for this job varies depending upon the Merit System employing agency:

• Birmingham: $40,934 - $63,502
• Jefferson County: $45,468 - $70,532
• Health Department: $48,672 - $75,524
• Mountain Brook: $51,355 - $79,664
• Personnel Board: $40,768 - $63,252

MINIMUM QUALIFICATIONS: The following are job-related qualifications that are required for employment consideration for this position:

• Experience providing customer service to internal and external customers/employees including responding to inquiries, explaining workplace policies and procedures, and resolving issues or complaints.
• Experience using computer software (e.g., Human Resources Information Systems, Excel, Access) to gather, update, and manage electronic data/files.

TYPICAL JOB DUTIES:

• Assists with the assessment process by recruiting potential assessors, coordinating travel arrangements, printing and distributing assessment materials, and entering assessment data into appropriate databases for scoring by following established standards to ensure legal defensibility and procedural adherence.
• Prepares and maintains certification lists by receiving and reviewing certification requests, establishing lists of qualified candidates for a job announcement, entering the active dates for the list, updating certification lists, and sending out lists to jurisdictions so that vacancies can be filled.
• Assists with processing new hires by submitting certification requests to PBJC, coordinating with hiring managers to identify newly hired staff, ensuring background checks, drug testing and other appropriate medical tests are completed for potential new hires, assisting new hires with completing necessary paperwork, and participating in the new hire orientation process to ensure smooth employment transition into the workplace.
• Provides service to internal and external customers by responding to inquiries, resolving issues, and directing individuals to appropriate resources through in-person, phone, or electronic communication.
• Coordinates disciplinary hearings by gathering necessary documentation related to cases/complaints, communicating rules/regulations and deadlines for hearing proceedings, answering questions about the process, ensuring proper parties are informed about the process, scheduling the hearing, and setting up the room and equipment for hearing in order to ensure hearing comply with rules and regulations.
• Assists with administration of employee benefits by assisting employees with enrolling for benefits, maintaining benefits records, and assisting employees apply for tuition reimbursement programs using proper procedural referencing in order to communicate relevant information to employees and supervisors.
• Performs general administrative duties such as scheduling, maintaining documentation, and correspondence preparation by applying established office procedures and using relevant software to ensure departmental operations.
• Participates in the investigation and resolution of complaints, grievances, and disciplinary appeals filed by or against Merit System Employees by researching and gathering appropriate information using available resources to ensure structure and fairness in the investigation process.
• Assists with the collection and evaluation of job applications by creating job announcements, reviewing submitted applications, answering questions from applicants, notifying applicants of their eligibility status and receiving/reviewing applicant appeals.
• Processes medical leave requests by reviewing leave requests, explaining FMLA rules and regulations to employees using jurisdictionally approved processes and procedures to determine if requests meet criteria, and providing recommendations on requests.
• Assists with payroll functions by reviewing payroll records and data and coordinating with payroll department to update or correct information using proper communication channels in order to provide accurate information for related payroll processes.
• Processes personnel actions into Human Resources Information Systems (HRIS) by receiving and reviewing personnel action forms, ensuring changes are accurate, and entering the action into the appropriate systems in order to maintain detailed and accurate human resources data.
• Assists with the retirement process by conducting exit interviews for retiring employees by reviewing and evaluating retirement applications and preparing information packets for employees using standard jurisdictional processes in order to have complete historical documentation.
• Prepares for and participates in test administrations by preparing and sending notices to candidates, assisting candidates with scheduling their test, preparing materials, facilities, and equipment for the administration, and serving as an exam administrator/proctor to ensure proper applicant experience and adherence to standard protocol.
• Assists with processing worker’s compensation claims by receiving and reviewing reports and other forms, answering questions about worker’s compensation, and entering data/documentation into appropriate systems using standardized jurisdictional practices in order to ensure accurate and complete information is documented.

PHYSICAL DEMANDS: Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods. May involve occasional light lifting of items or objects weighing up to 25 lbs.

WORK ENVIRONMENT: Work is conducted mostly indoors in an office setting, with periodic field visits to external indoor locations. Work involves use of standard office equipment, such as computer, phone, copier, etc.

EEO STATEMENT: The Personnel Board of Jefferson County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment with the Personnel Board of Jefferson County, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.