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- Tasks: Be the friendly face at our Renal unit, checking in patients and managing appointments.
- Company: Join Birmingham Women's and Children's NHS Foundation Trust, a leader in family-centred healthcare.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive work environment.
- Why this job: Make a real impact in patient care while working in a dynamic and inclusive team.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for high school and college students looking to kickstart their career in healthcare.
The predicted salary is between 22120 - 23192 £ per year.
Get AI-powered advice on this job and more exclusive features.
To provide a reception service to all patients attending ward 1, Renal unit outpatient department and Urodynamics nursing team. This will include checking in patients for outpatient clinics and Hemodialysis on a daily basis. The postholder will also be responsible for ensuring all outpatient activity is cashed up correctly on the epic system on a daily basis.
To provide a comprehensive administrative and clerical support to the Department of Nephrology, to ensure all data is recorded accurately, records are kept up to date and correspondence goes out in a timely manner.
Provide front desk reception cover to the outpatient’s area of Ward one (Renal unit)
Check patients in and out of their outpatient appointments on EPIC & cash up outpatient activity on a daily basis.
Admit and discharge patients onto the Hemodialysis unit on a daily basis.
Direct telephone calls to the appropriate places within the Department.
Make and send out follow up appointments in conjunction with Call Centre and Consultants.
Outcome clinics on EPIC.
Book patient transport when required.
Chase up results for patients on the Renal Transplant program.
Check and amend letters and send out to relevant parties.
Participate in data collection and provide data to Surgical Management team when requested.
Birmingham Women\’s and Children\’s NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children\’s Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women\’s Hospital is one of two dedicated women\’s hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
For further details / informal visits contact: Name: Josie Tuite Job title: Renal Unit Operational Manager Email address: josie.tuite@nhs.net
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
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Industries
Hospitals and Health Care
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Receptionist / Team Administrator employer: Birmingham Women’s & Children
Contact Detail:
Birmingham Women’s & Children Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Team Administrator
✨Tip Number 1
Familiarise yourself with the EPIC system, as it's crucial for checking in patients and managing outpatient activity. If you can demonstrate your understanding of this software during your interactions, it will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience in a healthcare setting or administrative role when networking. This can help you connect with current employees who might provide insights or even refer you internally, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to discuss how you handle high-pressure situations, as working in a hospital environment can be fast-paced. Think of specific examples where you've successfully managed stress or multitasked effectively, and be ready to share these during conversations.
✨Tip Number 4
Engage with the Birmingham Women’s and Children’s NHS Foundation Trust on social media. By following their updates and interacting with their posts, you can gain valuable insights into their culture and values, which can help you tailor your approach when applying.
We think you need these skills to ace Receptionist / Team Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Receptionist / Team Administrator position. Tailor your application to highlight relevant experience and skills that match these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, customer service skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage reception tasks effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific experiences that relate to the job, such as handling patient inquiries or managing administrative tasks in a healthcare setting. Make it personal and engaging.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves managing patient records and correspondence.
How to prepare for a job interview at Birmingham Women’s & Children
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Receptionist / Team Administrator in a healthcare setting. Familiarise yourself with tasks like checking in patients, managing appointments on the EPIC system, and providing administrative support to the Nephrology department.
✨Demonstrate Excellent Communication Skills
As a receptionist, you'll be the first point of contact for patients. Practice clear and friendly communication, as well as how to handle phone calls effectively. Be prepared to discuss how you would manage difficult situations or patient inquiries.
✨Show Your Organisational Skills
Highlight your ability to keep records up to date and manage multiple tasks efficiently. You might be asked about your experience with data collection or how you ensure accuracy in administrative tasks, so have examples ready.
✨Emphasise Teamwork and Adaptability
Working in a hospital environment requires collaboration with various teams. Be ready to share experiences where you've worked well in a team or adapted to changing circumstances, especially in a fast-paced setting like a Renal unit.