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- Tasks: Lead a team providing essential admin support in a busy mental health service.
- Company: Join Birmingham Women's and Children's NHS Foundation Trust, a pioneer in family-centred care.
- Benefits: Enjoy a full-time role with a commitment to diversity and inclusion.
- Why this job: Make a real impact on young people's mental health while developing your leadership skills.
- Qualifications: High attention to detail and teamwork skills are essential; experience in administration is a plus.
- Other info: Flexible working hours from Monday to Friday, 09:00 to 17:00.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for a new opportunity to support the delivery of an excellent service to children and young people in Birmingham? We are looking for a Lead Administrator who will be providing administrative and secretarial support for the Referral Management Centre within Mental Health Services. The RMC team operates Monday to Friday 09:00 to 17:00.
The post holder will be managing a team of senior administrators, who are the first point of contact for those contacting the Service including patients, professionals, and members of the public. Working in a busy office environment and reporting directly to the Operational Support Manager, the post holder should be able to act independently, using their own initiative. Opportunity exists for the post holder to make recommendations for service improvement by working alongside admin staff as well as clinical and operational leads. This is a key role supporting the effective running of the RMC Service.
All applicants must demonstrate high levels of accuracy and attention to detail, work well with others and have a passion for providing a quality service with a track record of adding value to a workplace. The post holder will organise all duties and procedures necessary for the effective operation of the administrative functions of the team, developing work plans and allocating work to achieve team objectives, taking into account individual abilities and developmental needs.
It includes the general management of the office administration systems and the day-to-day supervision of the RMC administration team, coordinating and delegating work, monitoring and reviewing the team performance and providing advice and support as necessary.
Birmingham Women’s and Children’s NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children’s Hospital is a UK leading specialist paediatric centre with an international reputation in several areas. Birmingham Women’s Hospital is one of two dedicated women’s hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
For further details / informal visits contact: Name: Sana Mallam Job title: Operational Support Manager Email address: s.mallam@nhs.net
Lead Administrator - RMC employer: Birmingham Women's and Children's Hospital and Charity
Contact Detail:
Birmingham Women's and Children's Hospital and Charity Recruiting Team
s.mallam@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Administrator - RMC
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Lead Administrator in a mental health setting. Understanding the nuances of managing a team and supporting service delivery will help you demonstrate your suitability during any discussions.
✨Tip Number 2
Network with current or former employees of Birmingham Women’s and Children’s NHS Foundation Trust. They can provide valuable insights into the organisational culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience in managing teams or projects. Be ready to share examples of how you've improved processes or contributed to team success, as this aligns with the role's focus on service improvement.
✨Tip Number 4
Prepare thoughtful questions about the Referral Management Centre and its operations. This not only shows your interest in the role but also demonstrates your proactive approach to understanding how you can contribute effectively.
We think you need these skills to ace Lead Administrator - RMC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and team management. Emphasise any previous roles where you supported mental health services or worked in a busy office environment.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing quality service to children and young people. Mention specific examples of how you've added value in previous roles and how you can contribute to the Referral Management Centre.
Highlight Attention to Detail: Since the role requires high levels of accuracy, include examples in your application that demonstrate your attention to detail. This could be through successful project completions or error-free documentation.
Showcase Leadership Skills: As the position involves managing a team, highlight your leadership experience. Discuss how you've coordinated work, monitored performance, and provided support to team members in past roles.
How to prepare for a job interview at Birmingham Women's and Children's Hospital and Charity
✨Show Your Leadership Skills
As a Lead Administrator, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any experience you have in delegating tasks and supporting team members.
✨Demonstrate Attention to Detail
This role requires high levels of accuracy. During the interview, mention specific instances where your attention to detail made a difference in your work. You could also prepare to discuss how you ensure quality in administrative tasks.
✨Understand the Service Context
Familiarise yourself with the Birmingham Women's and Children's NHS Foundation Trust and its services. Showing that you understand the context in which the Referral Management Centre operates will demonstrate your genuine interest in the role and the organisation.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you've improved processes or resolved conflicts within a team, as these will be relevant to the role.
