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(STAI)-Supervisor - Infrastructure/Senior IT Analyst
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Birmingham Water Works
(STAI)-Supervisor - Infrastructure/Senior IT Analyst

(STAI)-Supervisor - Infrastructure/Senior IT Analyst

Birmingham Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead IT infrastructure management, ensuring system availability and security.
  • Company: Join Birmingham Water Works, a key player in the water industry.
  • Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work culture.
  • Why this job: Make an impact in tech while working in a dynamic environment with a focus on innovation.
  • Qualifications: Bachelor's degree in IT or related field; 8 years of experience required.
  • Other info: Supervisory experience is essential; must hold a valid driver's license.

The predicted salary is between 36000 - 60000 £ per year.

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(STAI)-Supervisor – Infrastructure/Senior IT Analyst, Birmingham

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Client:

Birmingham Water Works

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d7e4a28d52ac

Job Views:

3

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

General Responsibilities

Responsible for managing the IT infrastructure environment and staff to ensure that all IT Infrastructure systems\’ availability, integrity, and confidentiality are maintained and in compliance with defined organizational service levels and the information security policy. Responsibilities include designing, installing, configuring, monitoring and maintaining the organizational server systems, data storage platforms, cyber security systems, and network connectivity components. Manage specific organizational-wide services related to e-mail connectivity, internet connectivity, user authentication, access management, network security, and remote access and frequently works as an advocate for the IT needs of one or more business units. Work closely with the Systems Support Supervisor and IT department project managers to coordinate changes and provide server, storage, security and connectivity expertise during the planning phase of application tier implementations/upgrades.

Essential Job Functions

  • Assist in preparing the department’s annual budget for departmental project needs; monitor and inform management of irregularities; manage operational budget and expenditures.
  • Purchase necessary equipment; manage backup, security and user help systems.
  • Direct daily operations of the section, analyzing workflow, establishing priorities, developing standards and setting deadlines. Meet with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems. Assign and review server, network, and storage administrators\’ work.
  • Plan, direct, or coordinate activities in information systems, systems analysis, and computer programming.
  • Plan, implement, upgrade, or monitor security measures to protect computer networks and information.Ensure appropriate security controls are in place to safeguard digital files and vital electronic infrastructure. May respond to computer security breaches and viruses.

    • Essential Job Functions Con\’t

  • Install, configure, and support an organization\’s local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor the network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.
  • Design and develop solutions to complex applications, system administration, or network issues or concerns; perform systems management and integration functions.
  • Develop and interpret organizational goals, policies, and procedures; evaluate the organization\’s technology use and needs and recommend improvements, such as hardware and software upgrades.
  • Coordinate network or design activities with designers of associated networks. Design, build, or operate equipment configuration prototypes, including network hardware, software, servers, or server operating systems. Plan, organize, and deliver product awareness, skills transfer, or product education sessions for staff or suppliers. Prepare design presentations and proposals for staff or customers.
  • Prepare detailed network specifications, including diagrams, charts, equipment configurations, or recommended technologies.
  • Prepare or monitor project schedules, budgets, or cost control systems.
  • Collaborate with the IT Security Analyst to conduct security analysis operations, encrypt data transmissions, erect firewalls to conceal confidential information as it is being transmitted, and keep out tainted digital transfers. Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
  • Collaborate with the IT Security Analyst in reviewing violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated. Monitor the use of data files and regulate access to safeguard information in computer files. Perform risk assessments and execute tests of the data processing systems to ensure the functioning of data processing activities and security measures.
  • Oversee architect and manage client/server environments.

    • Essential Job Functions Con\’t

  • Evaluate current or emerging technologies to consider cost, portability, compatibility, or usability factors. Provide advice on project costs, design concepts, or design changes. Document design specifications, installation instructions, and other system-related information. Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software.
  • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Configure, monitor, and maintain email applications or virus protection software.
  • Work an on-call rotating schedule outside the regular schedule on a rotating basis.
  • Carry out supervisory responsibilities in accordance with the organization\’s policies and applicable laws. Ensure all organizational policies and guidelines are adhered to and administered correctly, including the HR Management Guide, Employee Handbook, reviewing and approving timesheets, expense reports, complying with applicable employment laws, purchasing guidelines, bid law, etc.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Champion, model, and administer a performance-oriented culture by demonstrating strong leadership and people development skills. Seek to develop and monitor key performance measurements and develop/support a work environment that develops, recognizes, holds accountable, and rewards talent to support employee engagement and meet current and future workforce needs.
  • Responsible for demonstrating the organization’s core values and using performance management principles to continuously improve the department and organization\’s effectiveness, efficiency, products, and services. This includes, but is not limited to, participating in improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.
  • Champion and ensure the administration of safe work practices and operations.
  • Maintain and protect sensitive and private information by keeping employee records confidential in accordance with HIPAA, local, state and federal laws and regulations.
  • Ensure that PHI/ePHI of employees, plan participants, patients, and other assigned individuals are maintained and transmitted securely and legally.
  • Perform all work safely in accordance with established safety policies and procedures. Comply with all safety and health standards and guidelines issued by management.
  • Perform other duties as assigned.

    • Education

    Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, Engineering, Cybersecurity, or a related field or an Associate degree with eight (8) years of experience as listed below.

    Experience

    Eight (8) years of experience supporting a geographically dispersed network and Microsoft-based computing environment, including completing concurrent complex deployment, network monitoring systems, designing/troubleshooting current network architectures, working with computer and server platforms, switching and routing platforms and enterprise storage technologies required. Experience managing complex network protocols and information security controls, coordinating work and oversight with service provider networks and experience negotiating/contracting consultants or vendors.

    Four (4) years of supervisory experience required.

    (For internal candidates the successful completion of the following BWW leadership development programs may be counted towards the required supervisory experience:

  • Pre-Supervisory Program (STAR) = one year of supervisory experience
  • Succession Planning Program = one year of supervisory experience

    • Certificates, Licenses, Registrations:

  • Valid driver’s license required
  • Microsoft Certified Systems Engineer (MCSE) on Microsoft Windows 2000 required. MSCE on Microsoft Windows Server 2003 preferred

    • Supervision

    3-4 employees

    Physical Demands

  • Ability to stand, walk or sit for extended periods
  • Reaching by excreting hand(s) or arms(s) in any direction
  • Finger dexterity is required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
  • Communication skills using the spoken word
  • Ability to see within normal parameters
  • Ability to hear within normal parameters
  • Ability to move about
  • Ability to lift 50 pounds

    • Work Environment

  • Moderate noise (business office)
  • Exposed to cold temperatures in the data center.
  • Occasionally visit job sites, in plants and outdoors, exposed to extreme hot/cold/wet weather conditions.

    • #J-18808-Ljbffr

    (STAI)-Supervisor - Infrastructure/Senior IT Analyst employer: Birmingham Water Works

    Birmingham Water Works is an exceptional employer that prioritises employee growth and development within a collaborative and innovative work culture. Located in Birmingham, the company offers competitive benefits, including a focus on work-life balance and opportunities for professional advancement, making it an ideal place for IT professionals looking to make a meaningful impact in their careers.
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    Contact Detail:

    Birmingham Water Works Recruiting Team

    View Birmingham Water Works Profile

    StudySmarter Expert Advice 🤫

    We think this is how you could land (STAI)-Supervisor - Infrastructure/Senior IT Analyst

    ✨Tip Number 1

    Familiarise yourself with the latest trends in IT infrastructure and cybersecurity. Being knowledgeable about current technologies and best practices will help you stand out during interviews, as you'll be able to discuss relevant topics confidently.

    ✨Tip Number 2

    Network with professionals in the field by attending industry events or joining online forums. Building connections can lead to valuable insights and potential referrals, which can significantly increase your chances of landing the job.

    ✨Tip Number 3

    Prepare for technical interviews by practising common scenarios related to network management and security. Being able to demonstrate your problem-solving skills through real-world examples will impress interviewers and show that you're ready for the role.

    ✨Tip Number 4

    Research Birmingham Water Works and understand their specific IT needs and challenges. Tailoring your discussions during interviews to align with their goals will show that you're genuinely interested in contributing to their success.

    We think you need these skills to ace (STAI)-Supervisor - Infrastructure/Senior IT Analyst

    IT Infrastructure Management
    Network Design and Configuration
    Cybersecurity Measures
    Server Administration
    Data Storage Management
    User Authentication and Access Management
    Project Management
    Budget Management
    Problem-Solving Skills
    Communication Skills
    Team Leadership
    Risk Assessment
    Disaster Recovery Planning
    Technical Documentation
    Performance Monitoring

    Some tips for your application 🫡

    Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that align with the responsibilities of the Supervisor - Infrastructure/Senior IT Analyst role. Focus on your experience in managing IT infrastructure, network security, and team leadership.

    Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your understanding of the company's needs. Mention specific projects or achievements that showcase your ability to manage IT systems and lead teams effectively.

    Highlight Relevant Certifications: Include any relevant certifications, such as Microsoft Certified Systems Engineer (MCSE), prominently in your application. This will help demonstrate your technical expertise and commitment to professional development.

    Showcase Leadership Experience: Since the role requires supervisory experience, be sure to detail your past leadership roles. Discuss how you have successfully managed teams, resolved conflicts, and contributed to a performance-oriented culture.

    How to prepare for a job interview at Birmingham Water Works

    ✨Know Your Technical Stuff

    Make sure you brush up on your technical knowledge related to IT infrastructure, network security, and server management. Be prepared to discuss specific technologies you've worked with and how they relate to the job requirements.

    ✨Show Leadership Skills

    As a supervisor, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams, resolved conflicts, or improved processes in previous roles.

    ✨Understand the Company Culture

    Research Birmingham Water Works and understand their values and culture. Be ready to explain how your personal values align with theirs and how you can contribute to their mission.

    ✨Prepare Questions

    Have a list of insightful questions ready to ask at the end of the interview. This shows your interest in the role and helps you determine if the company is the right fit for you.

    (STAI)-Supervisor - Infrastructure/Senior IT Analyst
    Birmingham Water Works
    B
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