Children and Young People Service Co-ordinator - Birmingham

Midland Mencap is looking for a warm, personable, and highly motivated individual to lead and support Children and Young People’s services across Birmingham, delivering safe, person‑centred activities for children with complex needs.

Responsibilities

• Lead and facilitate structured sessions and activities based on identified needs to meet desired outcomes of our children.
• Manage staffing rotas to ensure all sessions meet required legal ratios and staff skills match child and young person needs.
• Provide frontline support and leadership during sessions, and be part of the on‑call team to fulfil duties as outlined within business needs.
• Recruit, lead, manage, and support a team of support workers, including inductions, supervisions, and HR/training needs.
• Promote Midland Mencap services to children, young people, families, and potential referral agencies in statutory and voluntary sectors.
• Undertake, review, and ensure good quality risk assessments and person‑centred plans for children and young people engaging with the service.
• Initial investigation of complaints, disciplinary and grievance procedures for support staff.
• Participate in CQC, Ofsted and other regulatory inspections.
• Build and maintain good working relationships with multiple agencies such as social workers.
• Plan and manage working schedules, referrals and assessment processes.
• Identify and act upon safeguarding and child protection issues in multi‑agency contexts, ensuring compliance with guidelines, maintaining reports & records in a confidential and timely manner in line with policies, GDPR and safeguarding policies.
• Drive staff recruitment and children’s assessments.
• Adapt to the needs of Midland Mencap and child services.

Key Tasks

• Process and manage new referrals, conduct face‑to‑face assessments, complete children’s files, and liaise with professionals.
• Lead team meetings and resolve problems, creating strategies for service management.
• Participate in regular meetings with the Children and Young Persons Operational Manager and other colleagues.
• Adhere to and implement organisational policies and procedures.
• Plan, organise and facilitate weekly children’s sessions, including weekends and school holidays.
• Support implementing and run HAF sessions during school holidays.
• Complete monitoring for Birmingham services, reporting to line managers.
• Communicate effectively with staff, managers and professionals, keeping families informed.
• Attend training courses to develop knowledge and improve service quality.
• Perform any other tasks deemed appropriate within the job role.

Qualifications

• Experience of leading or managing a team of workers.
• Experience working with a range of learning disabilities, autism and caregivers.
• Understanding of Ofsted/CQC regulations.
• Good knowledge of safeguarding protocols.
• Willingness or ability to obtain a DBS check and sign up to a DBS update service.
• Experience delivering personal care and using hoists.
• Good knowledge of GDPR and storing personal information on database systems.
• Maintaining timely records.
• Connecting with individuals, groups and multi‑agency professionals.

Skills

• Excellent interpersonal skills and ability to work with a wide range of people and professionals.
• Ability to work within a team and remotely within the team.
• Proactive and focused.
• Ability to work within given timescales.
• IT literate, including use of social media platforms.
• Effective team player.
• Ability to work on own initiative.

Desirable

• Experience working within an Ofsted and CQC regulated environment/setting.
• Full driving licence, access to a car and willingness to commute across the designated area.
• Relevant qualifications such as Pediatric First Aid, Mental Health First Aid, Level 2/3 Childcare or Level 2/3 Health and Social Care.