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- Tasks: Ensure smooth hotel operations during the night, providing excellent guest services.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, and wellbeing support.
- Why this job: Be part of a dynamic team and shape the future of hospitality.
- Qualifications: Previous hotel experience and strong customer service skills are preferred.
- Other info: Flexible hours with opportunities for growth in a vibrant environment.
The predicted salary is between 1300 - 1800 £ per month.
Join Our Team as a Night Team Member! Are you reliable and responsible? We are looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You'll Do:
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits:
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate:
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
The Birmingham Strathallan Hotel offers 135 rooms and is just a short taxi ride from Birmingham New Street and conveniently located near the M5 in leafy Edgbaston.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Nights Team Member in Birmingham employer: Birmingham Strathallan Hotel, Signature Collection By Best Western
Contact Detail:
Birmingham Strathallan Hotel, Signature Collection By Best Western Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Team Member role.
✨Tip Number 2
Show up at the hotel! Pop in for a chat with the management or staff. It shows initiative and gives you a chance to make a great first impression. Plus, you might learn more about the team culture!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest services and safety procedures. We want you to feel confident and ready to showcase your skills and experience in a night shift environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Nights Team Member in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hotel environments. We love seeing how your past roles have prepared you for being a Night Team Member with us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Birmingham Strathallan Hotel, Signature Collection By Best Western
✨Know the Hotel Inside Out
Before your interview, take some time to research the Birmingham Strathallan Hotel and its services. Familiarise yourself with their guest offerings, safety protocols, and any recent news about the hotel. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Team Member, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Think of situations where you handled requests or resolved issues effectively, as this will demonstrate your ability to manage guest interactions professionally.
✨Stay Calm Under Pressure
The night shift can bring unexpected challenges, so be ready to discuss how you handle high-pressure situations. Share specific instances where you remained composed during emergencies or busy periods. This will highlight your ability to maintain safety and security while providing support to guests and staff.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical night shift looks like, or how the hotel supports its staff. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.
