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- Tasks: Lead and motivate a team while managing shop operations and maximising income.
- Company: Join an award-winning charity retailer supporting Birmingham Hospice and the local community.
- Benefits: Enjoy generous holiday entitlement, wellbeing programmes, and comprehensive training.
- Why this job: Make a real difference in your community while developing your retail management career.
- Qualifications: Significant retail experience, strong communication skills, and a passion for customer service required.
- Other info: Be part of a diverse team committed to inclusion and community support.
The predicted salary is between 21800 - 26300 £ per year.
Join our Award Winning Charity Retail Team
Location: Aldridge and surrounding area
Hours: Full-time (37.5 hours per week)
Salary: Retail Band 4 – £25,817 – £29,377 per year
Are you a dynamic retail manager seeking a fresh challenge? Do you want to be part of an innovative charity retailer, who has been awarded UK Charity Shop of the Year for 2024/25? Our charity shops are essential in raising funds for Birmingham Hospice, with the generosity of donors and shoppers playing a crucial role in supporting our community. We are looking for a Shop Manager to join our Retail Team at our new shop in Aldridge.
Key Responsibilities:
- Support the Retail Area Manager by developing, leading, and motivating your team of staff and volunteers.
- Lead and train your team, ensuring efficient rotas are in place to maximise shop income.
- Ensure that stock is displayed well and is sorted correctly, keeping the shop and stockroom clean and tidy.
- Actively encourage donations and saleable goods, ensuring stock is prepared for display/selling, and appropriately sized and priced.
Requirements:
- Significant retail experience, preferably within the charity sector.
- Commitment and passion for delivering outstanding customer service.
- Effective communication and strong organisational skills.
- Experience working with sales targets.
In return, we offer the opportunity to be part of an amazing growing charity retail team which offers generous holiday entitlement, wellbeing programmes, comprehensive training and the opportunity to develop your career in retail management. Join us and make a difference in your community!
A renewed sense of purpose working for Birmingham Hospice.
Equality, Diversity and Inclusion
The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging.
Our Values
Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.
Shop Manager – Aldridge employer: Birmingham St Mary's Hospice
Contact Detail:
Birmingham St Mary's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager – Aldridge
✨Tip Number 1
Familiarise yourself with Birmingham Hospice and its mission. Understanding the charity's values and how they impact the community will help you convey your passion for the role during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of the charity retail sector. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Shop Manager position.
✨Tip Number 3
Prepare to discuss your leadership style and experience in managing teams. Think of specific examples where you've motivated staff or volunteers, as this will demonstrate your capability to lead effectively in a charity retail environment.
✨Tip Number 4
Showcase your commitment to customer service by thinking of ways you can enhance the shopping experience. Be ready to share ideas on how to encourage donations and improve sales, as this aligns with the key responsibilities of the role.
We think you need these skills to ace Shop Manager – Aldridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your significant retail experience, especially within the charity sector. Emphasise any leadership roles and your ability to motivate teams, as these are key for the Shop Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service and your commitment to the values of Birmingham Hospice. Mention specific examples of how you've met sales targets or improved team performance in previous roles.
Highlight Relevant Skills: In your application, clearly outline your effective communication and strong organisational skills. Provide examples of how you've successfully managed stock displays and encouraged donations in past positions.
Show Your Commitment to Diversity: Reflect on how you can contribute to the charity's commitment to equality, diversity, and inclusion. Share any experiences you have that demonstrate your understanding and support of diverse communities.
How to prepare for a job interview at Birmingham St Mary's Hospice
✨Show Your Passion for Charity
Make sure to express your enthusiasm for working in the charity sector. Share any personal experiences or motivations that drive your commitment to supporting community initiatives, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led and motivated a team in previous roles. Highlight your ability to train staff and manage volunteers, as these are key responsibilities for the Shop Manager position.
✨Discuss Customer Service Excellence
Be ready to talk about your approach to delivering outstanding customer service. Provide specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with the charity's values.
✨Know Your Numbers
Familiarise yourself with retail sales targets and how you've met or exceeded them in the past. Be prepared to discuss strategies you've implemented to boost sales and manage stock effectively, as this is crucial for maximising shop income.
