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- Tasks: Support shop managers, lead volunteers, and ensure smooth daily operations.
- Company: Join Birmingham Hospice, UK Charity Shop of the Year 2024/25.
- Benefits: Generous leave, retail discounts, and skill development opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Motivated, organised individuals with a passion for helping others.
- Other info: Be part of a friendly team that values diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Relief Assistant Shop Manager (RASM) – New Store Solihull
Join Our Award Winning Charity Retail Team
Join Our Award-Winning Charity Retail Team at Birmingham Hospice!
Are you a motivated, organised individual looking for a meaningful new challenge?
Do you want to be part of something truly special — where every shift helps make a real difference? We’re proud to be UK Charity Shop of the Year 2024/25, and we’re looking for a Relief Assistant Shop Manager (RASM) working on a full-time basis to join our dynamic retail team.
Our shops play a vital role in raising funds to support compassionate end-of-life care for patients and families across Birmingham and Solihull.
Why Join Us?
At Birmingham Hospice, our charity shops are more than just retail spaces — they’re community hubs powered by generosity, kindness, and purpose. Every donated item and every sale help us provide specialist care to those who need it most.
As a Relief Assistant Shop Manager, you’ll play a vital role in launching our exciting new store in Solihull — bringing leadership, and heart to the team. You’ll also be a flexible, go-to support across our Solihull shops, stepping in during busy times, staff absences, or holidays to help keep everything running smoothly.
What You’ll Be Doing:
- Supporting and stepping in for Shop Managers to keep daily operations running smoothly
- Leading and motivating volunteers to create a welcoming, high-performing shop environment
- Maximising sales and donations to meet income targets
- Helping with sorting, pricing, and displaying donated goods to showcase their value
- Delivering outstanding customer service to every donor and shopper
We’ll provide all the training you need — what matters most is your enthusiasm, reliability, and drive to make a difference.
What You’ll Gain:
- Generous benefits package including enhanced annual leave and retail discount schemes
- The chance to develop new skills and grow your confidence
- The satisfaction of knowing your work directly supports local families
- A supportive, friendly team that values your contribution
Join Birmingham Hospice and help us turn second-hand treasures into first-class care.
For an informal chat about this role please contact email Simon Mitchell, Regional Retail Manager at:
Karen Toon swapped the heat of a school kitchen for the friendly surroundings of our new Balsall Common shop when she started as an assistant manager and is loving the opportunity to meet and help customers.
She had previously worked in an office before spending 12 years in a school kitchen but wanted a fresh challenge once her children had got older.
“My children are getting older so don’t need me around as much and I saw the advert for the role and thought ‘I’m really interested in that’. I learned more about the hospice and decided to apply, and I am so glad to be here,” said Karen.
She’s relishing the chance to meet customers and work with volunteers.
Karen added: “I realised I enjoyed meeting and speaking with people. When you are working in a kitchen you are cut off from everyone, apart from your own team. I enjoy meeting and chatting with people, and it cheers me up every day.”
The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.
We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.
Our Values
Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.
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Relief Assistant Shop Manager (RASM) – New Store Solihull employer: Birmingham St Mary's Hospice
Contact Detail:
Birmingham St Mary's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Assistant Shop Manager (RASM) – New Store Solihull
✨Tip Number 1
Get to know the charity! Before your interview, dive into Birmingham Hospice's mission and values. Understanding what makes them tick will help you connect your passion for helping others with their goals.
✨Tip Number 2
Show off your people skills! As a Relief Assistant Shop Manager, you'll be leading volunteers and engaging with customers. Share examples of how you've motivated teams or provided excellent customer service in past roles.
✨Tip Number 3
Be flexible and ready to adapt! Highlight your ability to step in during busy times or staff absences. Employers love candidates who can keep things running smoothly, especially in a dynamic retail environment like this.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our award-winning team at Birmingham Hospice.
We think you need these skills to ace Relief Assistant Shop Manager (RASM) – New Store Solihull
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and supporting our mission at Birmingham Hospice.
Tailor Your CV: Make sure your CV is tailored to the Relief Assistant Shop Manager role. Highlight any relevant experience, especially in retail or leadership, and don’t forget to mention your ability to work with volunteers and provide excellent customer service!
Be Yourself: We love authenticity! Don’t be afraid to share your unique story and what makes you, well, you. This is your chance to connect with us on a personal level and show how you fit into our friendly team.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s super easy, and we’ll get your application directly. Plus, it shows you’re serious about joining our amazing charity retail team!
How to prepare for a job interview at Birmingham St Mary's Hospice
✨Know the Mission
Before your interview, take some time to understand Birmingham Hospice's mission and values. Familiarise yourself with how their charity shops contribute to end-of-life care. This will not only show your genuine interest but also help you articulate how your personal values align with theirs.
✨Showcase Your Leadership Skills
As a Relief Assistant Shop Manager, you'll be leading volunteers and supporting shop managers. Prepare examples from your past experiences where you've successfully motivated a team or handled a challenging situation. Highlighting these skills will demonstrate your readiness for the role.
✨Emphasise Customer Service
Outstanding customer service is key in this role. Think of specific instances where you've gone above and beyond for customers or donors. Be ready to discuss how you would create a welcoming environment in the shop, as this aligns with the charity's community-focused approach.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the organisation. You might ask about the training process for new staff or how they measure success in their shops. This shows you're engaged and serious about making a difference.