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- Tasks: Support shop managers, maximise sales, and deliver outstanding customer service.
- Company: Join Birmingham Hospice, the UK Charity Shop of the Year 2024/25.
- Benefits: Generous benefits, enhanced annual leave, and retail discounts.
- Why this job: Make a real difference while working in a vibrant community space.
- Qualifications: Enthusiasm and reliability are key; no previous experience needed.
- Other info: Join a supportive team that values your contribution and offers growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Award-Winning Charity Retail Team And Make a Real Difference Every Day!
Looking for a role that’s more than “just a job”? At Birmingham Hospice, every item you sort, every customer you greet, and every hour you work helps fund specialist care for local families when they need it most. As the UK Charity Shop of the Year 2024/25, our shops are vibrant, welcoming spaces full of purpose – and you could be at the heart of them.
We’re searching for a Relief Assistant Shop Manager to support our friendly retail teams, primarily at our Harborne shop and occasionally across Birmingham when needed. If you’re positive, organised, and enjoy working with people, this could be your perfect next step.
Why You’ll Love Working With Us- Our charity shops aren’t like ordinary retail – they’re lively community spaces powered by kindness, connection, and creativity.
- A supportive, friendly retail family who value what you bring.
- Opportunities to grow your skills and confidence.
- A generous benefits package, including enhanced annual leave and retail discounts.
- The feel‑good factor of knowing your work directly supports local hospice care.
- Supporting and stepping in for Shop Managers to keep daily operations running smoothly.
- Helping maximise sales and donations so our shops thrive and meet our targets.
- Sorting, pricing and displaying pre‑loved treasures.
- Delivering outstanding customer service to every donor and shopper.
No previous charity shop experience? No problem — we’ll provide all the training you need. What matters most is your enthusiasm, reliability, and desire to make a difference.
What You’ll Gain:- Generous benefits package including enhanced annual leave and retail discount schemes.
- The chance to develop new skills and grow your confidence.
- The satisfaction of knowing your work directly supports local families.
- A supportive, friendly team that values your contribution.
Ready to Join a Team That Truly Matters? For an informal chat about the role, contact: Cath D’eath, Regional Retail Manager – cath.d-eath@birminghamhospice.org.uk.
Join Birmingham Hospice and help us turn second‑hand treasures into first‑class care.
The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging.
Our ValuesOur values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.
Relief Assistant Shop Manager (RASM) – Harborne Superstore employer: Birmingham St Mary's Hospice
Contact Detail:
Birmingham St Mary's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Assistant Shop Manager (RASM) – Harborne Superstore
✨Tip Number 1
Get to know the charity! Before your interview, dive into Birmingham Hospice's mission and values. Understanding what drives us will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! As a Relief Assistant Shop Manager, you'll be interacting with customers and volunteers all day. Brush up on your communication skills and think of examples where you've provided great customer service or worked well in a team.
✨Tip Number 3
Be ready to share your enthusiasm! We love positive vibes at Birmingham Hospice. Think about why you want to work with us and how your passion for helping others can shine through during your chat with Cath D’eath.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about the team dynamics, training opportunities, or how we support our community. It’s a great way to demonstrate your eagerness to be part of our vibrant retail family.
We think you need these skills to ace Relief Assistant Shop Manager (RASM) – Harborne Superstore
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and supporting local families.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our mission at Birmingham Hospice!
Be Yourself: Don’t be afraid to let your personality come through in your writing. We value authenticity and want to know what makes you uniquely you, so share your story and why you’re excited about this opportunity!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Birmingham St Mary's Hospice
✨Know the Mission
Before your interview, take some time to understand Birmingham Hospice's mission and values. Familiarise yourself with how their charity shops operate and the impact they have on the community. This will not only help you answer questions more effectively but also show your genuine interest in making a difference.
✨Showcase Your People Skills
As a Relief Assistant Shop Manager, you'll be working closely with customers and volunteers. Prepare examples from your past experiences where you've demonstrated excellent customer service or teamwork. Highlighting your ability to connect with people will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle various situations in the shop. Think about times when you've had to manage a busy environment or resolve a conflict. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Express Your Enthusiasm
Let your passion for the role shine through! Share why you're excited about the opportunity to work in a charity shop and how it aligns with your personal values. A positive attitude and genuine enthusiasm can make a lasting impression on the interviewers.