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- Tasks: Support clinical services by managing calls, organising meetings, and coordinating staff rotas.
- Company: Join Birmingham Hospice, a compassionate charity making a real difference in the community.
- Benefits: Competitive salary, generous leave, wellbeing support, and career development opportunities.
- Why this job: Make a meaningful impact in healthcare while working in a supportive team environment.
- Qualifications: Strong organisational skills, excellent communication, and a compassionate approach.
- Other info: Flexible working options available in a dynamic and diverse team.
The predicted salary is between 23918 - 26758 £ per year.
Make Every Moment Count — Join Our HOBS Team
Closing date: 23 March 2026
Interview Date: 31 March 2026
Location: Selly Park
Hours: 37.5 per week (but happy to talk flexible working)
Salary: Band H – £23,918 – £26,758
DBS Requirement: Enhanced
At Birmingham Hospice, we help people living with life‑limiting illness to make the most of every day, while offering vital support to their families and loved ones. We are proud to provide compassionate, person‑centred care to our communities — and you could be part of that impact.
We’re looking for a confident, proactive Administrator to join our expanding HOBS (Hospices of Birmingham & Solihull) Administration Team, supporting our Community HOBS service based at Selly Park Hospice. This is a fantastic opportunity for someone who thrives in a busy, varied role and wants their work to make a real difference.
What You’ll Be Doing
- Managing incoming calls from patients and processing new referrals via our electronic patient record system
- Organising meetings, preparing agendas, taking minutes and producing high‑quality reports
- Coordinating staff rotas and managing records for sickness absence, annual leave and timesheets
- Acting as the first point of contact for a wide range of queries
- Liaising with colleagues and external partners to resolve issues professionally and efficiently
- Providing administrative support to the community teams
About You:
You’ll be a highly organised administrator who enjoys working both independently and as part of a supportive team. You’ll bring:
- Excellent communication and interpersonal skills
- Confidence using systems and managing sensitive information
- Strong problem‑solving ability and good judgement
- A calm, compassionate and discreet approach within a clinical environment
- Initiative, creativity, and the ability to juggle priorities effectively
If you’re someone who takes pride in delivering high‑quality support and wants to contribute to meaningful, community‑focused care, we’d love to hear from you.
What We Offer:
- The chance to be part of an inspiring and growing charity
- A competitive salary and generous annual leave
- Wellbeing programmes and support
- Reward Gateway retail discounts & financial wellbeing tools
- Access to car fleet / cycle to work schemes
- Opportunities to grow and develop your career within the charity sector
Interested? For an informal discussion about the role, please contact Rachel Harrison, Head of Clinical Services.
The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging.
Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.
Clinical Business Administrator (HOBS Service) employer: Birmingham St Mary's Hospice
Contact Detail:
Birmingham St Mary's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Business Administrator (HOBS Service)
✨Tip Number 1
Get to know the organisation! Research Birmingham Hospice and its HOBS service. Understanding their mission and values will help you connect during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Clinical Business Administrator, you'll be the first point of contact for many. Role-play common scenarios with a friend to boost your confidence and ensure you can handle queries professionally.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or solved problems in previous roles. This will demonstrate your ability to juggle priorities effectively, which is key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Birmingham Hospice. Don’t miss out on this opportunity!
We think you need these skills to ace Clinical Business Administrator (HOBS Service)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Business Administrator role. Highlight your relevant experience and skills that match what we’re looking for, like your organisational abilities and communication skills.
Show Your Passion: We want to see your enthusiasm for making a difference in the community. Share any personal experiences or motivations that drive you to work in a clinical environment, especially in a compassionate setting like ours.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our values there.
How to prepare for a job interview at Birmingham St Mary's Hospice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Business Administrator. Familiarise yourself with the tasks mentioned in the job description, like managing calls and processing referrals. This will help you demonstrate how your skills align with what they need.
✨Showcase Your Communication Skills
Since this role involves liaising with patients and colleagues, be prepared to discuss your communication style. Think of examples where you've effectively resolved queries or coordinated with teams. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Demonstrate Problem-Solving Abilities
The job requires strong problem-solving skills, so come ready with examples of challenges you've faced in previous roles. Explain how you approached these issues and what the outcomes were. This will show that you can think on your feet and handle the demands of a busy environment.
✨Emphasise Your Compassionate Approach
Given the nature of the work at Birmingham Hospice, it's crucial to convey your compassionate side. Share experiences where you've provided support in sensitive situations, highlighting your ability to remain calm and discreet. This will resonate well with their values and mission.