At a Glance
- Tasks: Process donations and ensure supporters feel valued and connected.
- Company: Birmingham Hospice, dedicated to enhancing lives with compassion.
- Benefits: Generous holiday, retail discounts, wellbeing programmes, and career development.
- Other info: Join a diverse and inclusive organisation that values every individual.
- Why this job: Make a real difference in the community while working with a supportive team.
- Qualifications: Strong IT skills, attention to detail, and customer service experience.
The predicted salary is between 24852 - 27293 £ per year.
Be the Heart Behind Every Donation
Closing date: Sunday 12th July 2026
Interviews: 22nd July 2026
Location: Selly Park Site with occasional working at Erdington
Hours: 37.5 per week
Salary: £24,852 – £27,293 per annum
DBS Requirement: Standard
At Birmingham Hospice, everything we do is shaped by compassion. We are dedicated to enhancing the quality of life for people living with life‑limiting conditions, while supporting their families and loved ones through some of life’s most challenging moments. This vital work is made possible through the generosity of our supporters. Every donation tells a story. Behind each one is a team making sure supporters feel valued, thanked, and connected to something meaningful.
We’re looking for a Donations and Cash Processing Administrator to play a vital role in delivering a high‑quality supporter journey whilst making sure donations are processed in a timely and accurate manner.
What You’ll Be Doing
Based within our Fundraising and Finance Teams, you’ll be crucial to making sure all donations received by the Hospice are received and processed accurately, from opening the post to sorting, processing, recording and reconciliations. Consistent coding and recording of information is essential and must be in line with the Hospice’s data policy. The information systems must be updated accurately and efficiently relating to donors, contacts, activities and events, including recording gift aid. This is a detail‑driven role with a strong customer service focus, perfect for someone who enjoys combining finance, data, and people‑focused work. You’ll work closely with fundraising colleagues, ensuring donations are processed accurately and supporters are thanked promptly, professionally, and in line with our values. You will be someone who can work occasional times at our Erdington site.
About you
You’ll be organised, reliable, and comfortable managing multiple priorities. You enjoy working with data, systems, and processes but never lose sight of the people behind them.
What you’ll bring
- Good standard of education
- Strong IT skills, including Microsoft Word, Excel and Outlook
- Excellent communication skills and a customer‑focused mindset
- Good attention to detail with experience of data inputting
- Experience of working in an administrative, finance, or customer service role
- Confidence handling sensitive or confidential information
- Experience with Donorflex or working in a charity environment is desirable but not essential — we value attitude and willingness to learn just as much as experience.
Be part of a friendly, purpose‑driven organisation
- Enjoy generous holiday entitlement, access to retail discounts and wellbeing programmes
- Make a genuine difference to supporters and the wider community
- Opportunities for learning, development, and progression
- Work across inspiring hospice environments with a supportive team
Equality, Diversity and Inclusion
The hospice is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim. We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.
Our Values
Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.
Donations and Cash Processing Administrator in Birmingham employer: Birmingham St Mary's Hospice
Birmingham Hospice is an exceptional employer, dedicated to fostering a compassionate work environment where every team member plays a crucial role in enhancing the quality of life for individuals facing life-limiting conditions. Located in Selly Park, with occasional work at Erdington, employees benefit from generous holiday entitlements, access to wellbeing programmes, and opportunities for personal and professional growth within a supportive and diverse team. Join us to make a meaningful impact while being part of a purpose-driven organisation that values each individual and their contributions.
Contact Details:
Birmingham St Mary's Hospice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Donations and Cash Processing Administrator in Birmingham
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Birmingham St Mary's Hospice.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Birmingham St Mary's Hospice.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Birmingham St Mary's Hospice.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Birmingham St Mary's Hospice. Apply directly through us to stand out!
We think you need these skills to ace Donations and Cash Processing Administrator in Birmingham
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Birmingham St Mary's Hospice. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Donations and Cash Processing Administrator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Birmingham St Mary's Hospice
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Birmingham St Mary's Hospice. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
