At a Glance
- Tasks: Provide expert advice on debt and welfare benefits to help clients improve their financial wellbeing.
- Company: Join Birmingham Settlement, a charity dedicated to empowering communities since 1899.
- Benefits: Competitive salary, generous annual leave, and a contributory pension scheme.
- Other info: Flexible working hours and opportunities for professional growth within a passionate team.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service or a willingness to learn about debt and welfare issues.
Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.
Salary: £30,000 pa for experienced adviser. £25,000 pa for trainee (review after 6-months) 35 hours per week, 25 days A/L + contributory pension scheme.
Birmingham Settlement has an opportunity to join our Money Advice Team, either as an experienced Debt & Welfare Benefits Adviser or a Debt & Welfare Benefits Trainee Adviser. As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstances. As a Trainee, you will have a basic knowledge and understanding of the issues affecting people experiencing debt and benefit problems along with some experience in an advice service or customer-facing setting along with the ability and willingness to undertake training and development.
Based at our Newtown office with outreach work in other areas of the city, you will be adaptable with excellent communication skills, flexibility, and the ability to manage your own workload. You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with training to build and continually improve money management and financial capability.
This is a great opportunity to join a progressive charity making a real difference to people’s lives.
This is an active recruitment – early applications are encouraged.
For an informal discussion about the roles call Theresa Gniadkowski. For an application pack visit the vacancies page on our website or email us, or write to Human Resources, Birmingham Settlement – Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH.
Closing date for applications: Friday, 12/06/2026, 12.00 noon.
Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303.
Debt & Welfare Benefits Adviser / Debt & Welfare Benefits Trainee Adviser in Newtown employer: Birmingham Settlement
Birmingham Settlement is an exceptional employer dedicated to creating opportunities and empowering individuals through meaningful work in the community. With a strong commitment to employee development, a supportive work culture, and a focus on wellbeing, staff enjoy generous benefits including a competitive salary, 25 days annual leave, and a contributory pension scheme. Joining our Money Advice Team means being part of a progressive charity that truly makes a difference in people's lives, all while working in the vibrant city of Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land Debt & Welfare Benefits Adviser / Debt & Welfare Benefits Trainee Adviser in Newtown
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching Birmingham Settlement and understanding their mission. Tailor your answers to show how your skills align with their values and the role of Debt & Welfare Benefits Adviser.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience in debt and welfare benefits clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Birmingham Settlement.
We think you need these skills to ace Debt & Welfare Benefits Adviser / Debt & Welfare Benefits Trainee Adviser in Newtown
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for, so make sure you understand the role and how your skills fit in.
Tailor Your Application:Don’t just send a generic application! We want to see how your experience relates specifically to the Debt & Welfare Benefits Adviser role. Highlight relevant skills and experiences that show you’re the perfect fit for us.
Show Your Passion:We love seeing candidates who are genuinely excited about making a difference. In your application, let us know why you’re interested in this role and how you can contribute to our mission at Birmingham Settlement.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the necessary application packs there. Don’t miss out on this opportunity!
How to prepare for a job interview at Birmingham Settlement
✨Know Your Stuff
Make sure you brush up on the key issues surrounding debt and welfare benefits. Familiarise yourself with common challenges clients face and the solutions available. This will show your potential employer that you're not just interested in the role, but that you genuinely understand the field.
✨Showcase Your Communication Skills
As a Debt & Welfare Benefits Adviser, you'll need to communicate effectively with clients from various backgrounds. Prepare examples of how you've successfully communicated complex information in the past. This could be through previous roles or even volunteer work.
✨Demonstrate Adaptability
The job requires flexibility and the ability to manage your own workload. Think of instances where you've had to adapt to changing circumstances or handle multiple tasks at once. Be ready to share these experiences during your interview.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Money Advice Team and the charity's approach to client support. This shows your enthusiasm for the role and helps you gauge if the organisation aligns with your values and career goals.
