The Role
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The Director of Facilities & Operations will provide strategic leadership for The Rep’s buildings and operational teams (Facilities, Housekeeping, Front of House (FoH), Stage Door and Café/Bar) to deliver safe, compliant, sustainable and high-quality services that support The Rep’s vision to be a world class theatre at the heart of a global city. As a member of The Rep’s Senior Leadership Team, this role includes collaborative responsibility for shaping and delivering The Rep’s wider strategic objectives.
The role leads the strategic and day‑to‑day management of The Rep’s buildings, and oversees operational teams to deliver excellent customer service and maximise revenue. It carries responsibility for licensing compliance, health and safety leadership as the organisation’s Competent Person, and chairing the H&S Committee while working closely with external advisors. The postholder will collaborate with the Library of Birmingham and commercial partners on shared spaces, ensure all sites are safe, compliant and welcoming, and manage contractors to deliver high‑quality, on‑time and on‑budget services. They will drive The Rep’s environmental sustainability strategy, and lead long‑term capital projects, maintenance programmes and facilities strategies. The role also develops operational procedures, reporting systems and assurance processes, and provides out‑of‑hours support during building or safety emergencies.
This role calls for a strategic leader with a strong track record of delivering complex buildings and maintenance projects. We’re looking for someone who combines operational focus with big‑picture thinking, able to manage budgets, drive customer service and revenue, and champion environmental sustainability with evidence of real impact. You’ll bring NEBOSH‑level health and safety competence, experience designing and embedding H&S management systems, and confidence handling risk, data analysis and board‑level reporting. You’ll be an organised, resilient and calm problem‑solver who thrives in a fast‑paced environment, juggling multiple priorities while leading high‑performing teams and modernising legacy practices.
Key Details
Contract: Permanent
Hours: 39 hours per week
Salary: £60,000 per annum
Holidays: 25 days per year plus bank holidays, rising to 30 days plus bank holidays with continuous service.
Working with us you would be able to access the following benefits:
- Employer contribution pension scheme
- Holiday entitlement of 5 weeks plus bank holidays rising with service
- A day off for your birthday
- Free-to-use employee assistance service and 24/7 GP Service
- Staff ticket discount (when available)
- Staff discount in The Rep food and drink outlets (when available)
- 25% Season Ticket discount on parking at Q-Parks
- £5 day rates at Utilita Arena North and South Car Parks
- Access to salary sacrifice schemes including Bike to Work scheme and Health Cash Plans
- We actively encourage all staff to see shows as believe that being part of The Rep product enhances everyone’s experience as an employee and ambassador. To ensure everyone has a chance to attend shows every staff member is invited to attend press night for all The Rep's own productions along with further complimentary tickets where possible as well as competitive discounts throughout the year.
If you have any questions, reach out to us at .
It’s important to us that The Rep reflects the communities we serve and therefore we particularly welcome applicants from the global majority and D/deaf & disabled communities as these groups are not as well represented as we want them to be.
The Rep is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. xiskglj As part of our safer recruitment practices, the suitability of all prospective employees and volunteers is thoroughly assessed.
