Operations Executive & Team Manager in Walsall

This is a hands-on role at the centre of the organisation keeping both the team environment and the wider club operations running smoothly. Birmingham Panthers is an ambitious, fast-growing sports franchise on a journey to become a leading name in women’s sport. We’re a small, entrepreneurial team where people take ownership, solve problems quickly and aren’t afraid to get stuck in.

This is a true 50/50 role:

• Operations Executive - helping build and run a professional, well-organised club environment
• Team Manager - ensuring players and staff are supported to perform at their best

It’s a varied role where no two days look the same from setting up the office and supporting staff, to managing logistics and solving issues on matchday.

Key Responsibilities

• Operations & Club Delivery (c.50%)

• Office & Environment

• Take ownership of creating an office environment that people enjoy working in
• Manage day-to-day office needs (supplies, setup, organisation, general upkeep)

• Work with the Performance and Operations functions to deliver and monitor against NSL operating standards
• Help introduce simple, effective processes that improve how the club runs
• Manage the contact us inbox and training queries
• Support the move towards a more professional, structured operation

• Support the CEO with day-to-day operational priorities and organisation
• Manage practical coordination of meetings, logistics and internal planning
• Liaise with suppliers and partners to ensure smooth delivery of services
• Support the Community Lead with administration of outreach programmes
• Distribution of Kit to NSL, Pathway players and staff

• Support the Events Manager with specific pre-matchday tasks, including the coordination, and execution of activities leading up to each matchday
• Manage group bookings to ensure customer requirements are met and payments are received at least 30 days prior to each match
• Support in the distribution of tickets where required

• Support new starters (staff and players) with onboarding, IT setup, access, practical needs
• Help create a welcoming and well-organised environment from day one
• Monitor and maintain accurate, compliant employee HR, regulatory and EN required records and checks
• Monitor and maintain supplier compliance records
• Support managers and HR through day-to-day ownership of employee related processes

• Player Logistics & Welfare

• Act as the main point of contact for player logistics and day-to-day needs
• Coordinate transport, accommodation and wider logistics
• Support new player inductions (housing, local setup, practical support)
• Ensure all player HR and regulatory obligations are fulfilled by collecting and maintaining required documentation, including ID, visa codes, payroll forms, and mandatory training records

• Coordinate logistics for home and away fixtures (travel, schedules, accommodation where required)
• Support the Coaching team on a matchday
• Integral part of the team bench and facilitate pre and in match administration to officials.

• Oversee kit allocation, preparation and availability
• Manage equipment inventory and storage

• Attend selected training sessions to support delivery
• Support planning and administration of schedules and liaise with training venues and University Partner
• Build strong relationships with players, coaches and performance staff
• Support the Head Coach with operational needs around the team

• Take ownership of day-to-day challenges across the organisation
• Solve problems quickly and pragmatically
• Support wherever needed from organising spaces to last-minute logistics

Key Characteristics

• Highly organised with strong attention to detail
• Practical, proactive and solutions-focused
• Comfortable working in a fast-moving, evolving environment
• Calm under pressure and able to adapt quickly
• Strong sense of ownership and accountability
• Personable and able to build trust across the organisation

Experience & Background

• Experience in operations, logistics, events or sport (preferred)
• Experience working in team environments is beneficial
• Strong organisational and coordination skills
• Comfortable managing multiple priorities and stakeholders
• Full driving licence preferred