At a Glance
- Tasks: Support IT systems, hardware, software, and audio-visual tech daily.
- Company: Join Birmingham Newman University, a vibrant educational institution.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Disability Confident employer; interviews offered to eligible applicants.
- Why this job: Be part of a dynamic team enhancing technology in education.
- Qualifications: Experience with Microsoft Windows, Office, and audio-visual systems required.
The predicted salary is between 24000 - 36000 £ per year.
Birmingham Newman University is seeking to appoint an IT Support Technician to join our busy team. The role involves supporting and assisting in the enhancement of Information Technology, Networking, hardware, Software and Audio Visual.
The successful applicant will have experience of working with Microsoft Windows and Microsoft Office products such as Teams and Telephony along with competence in supporting audio-visual technology and knowledge of Networking Systems. Experience of working in an educational environment is desirable, but not essential.
Informal enquiries about this opportunity are very welcome. Please contact Raj Kumar, at raj.kumar@staff.newman.ac.uk to discuss the role further.
Closing date for applications: 15 September 2026
Interviews will take place in October 2026
Birmingham Newman University offers a wide range of staff benefits including:
- 35 days annual leave entitlement plus bank holidays (pro rata for part time posts)
- pension scheme
- chaplaincy and spiritual care
- library services
- free on-site parking
- discounted travel scheme
- cycle to work scheme
- employee assistance programme
- occupational health and counselling services
- staff development opportunities
Further details of the full range of staff benefits available can be found on our website: https://www.newman.ac.uk/knowledge-base/staff-benefits/ or please contact the Human Resources Department.
Birmingham Newman University is an Equal Opportunity Employer
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IT Support Technician in Birmingham employer: Birmingham Newman University
Birmingham Newman University is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional development. As a Health & Safety Manager, you will have the opportunity to make a significant impact on campus safety while benefiting from a supportive environment that encourages growth and innovation. Located in Birmingham, the university provides unique advantages such as access to a diverse community and a commitment to fostering a safe and inclusive educational experience.
Contact Details:
Birmingham Newman University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Birmingham
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used at Birmingham Newman University. Research their current technology stack, especially Microsoft Windows, Office products, and any audio-visual systems they might employ. This knowledge will help you demonstrate your understanding of their environment during the interview.
✨Tip Number 2
Network with current or former employees of Birmingham Newman University. Reach out on platforms like LinkedIn to gain insights into the team culture and expectations for the IT Support Technician role. This can provide you with valuable information that could set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting and problem-solving in a tech support context. Think of specific examples where you've successfully resolved issues, particularly with networking or audio-visual technology, as these are key components of the role.
✨Tip Number 4
If you have any experience in an educational setting, be ready to highlight it. Even if it's not essential, showcasing your ability to work in a learning environment can demonstrate your adaptability and understanding of the unique challenges faced in such settings.
We think you need these skills to ace IT Support Technician in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the specific skills and experiences required for the IT Support Technician position. Tailor your application to highlight your relevant experience with Microsoft Windows, Office products, and audio-visual technology.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous roles where you provided IT support, especially in educational settings. Mention specific technologies you have worked with, such as Teams and Networking Systems, to demonstrate your competence.
Craft a Strong Cover Letter:Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Make sure to mention your understanding of the importance of IT support in an educational environment.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Technician.
How to prepare for a job interview at Birmingham Newman University
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows, Office products, and audio-visual technology. Be prepared to discuss your experience with these systems and how you've used them in previous roles.
✨Showcase Problem-Solving Skills
IT Support Technicians often face unexpected issues. Prepare examples of how you've successfully resolved technical problems in the past, especially in a fast-paced environment.
✨Familiarise Yourself with Networking Basics
Since networking knowledge is essential for this role, make sure you understand basic networking concepts. Be ready to explain how you've supported or troubleshot networking issues before.
✨Emphasise Communication Skills
As an IT Support Technician, you'll need to communicate effectively with non-technical staff. Practice explaining complex technical concepts in simple terms to demonstrate your communication skills.
