At a Glance
- Tasks: Provide first-line IT support and manage queries from staff and students.
- Company: Birmingham Newman University, a supportive and dynamic educational environment.
- Benefits: 35 days annual leave, pension scheme, and staff development opportunities.
- Other info: Part-time role with flexible hours, perfect for students.
- Why this job: Gain hands-on experience in IT while helping others in a vibrant university setting.
- Qualifications: Strong communication skills and proficiency in Microsoft 365.
The predicted salary is between 20000 - 25000 £ per year.
Birmingham Newman University is seeking a part-time IT Service Desk Technician to work on Mondays and Tuesdays. In this role, you will provide first-line support on the busy IT Service Desk and manage call logging and queries from staff, students, and visitors.
The ideal candidate will have strong communication skills, excellent IT skills especially in Microsoft 365, and a willingness to learn.
Benefits include 35 days annual leave, a pension scheme, and staff development opportunities.
Part-Time IT Service Desk Technician - Frontline Support in Birmingham employer: Birmingham Newman University
Birmingham Newman University is an excellent employer, offering a supportive work culture that values professional development and employee well-being. With generous benefits such as 35 days of annual leave and a robust pension scheme, this part-time role as an IT Service Desk Technician provides a unique opportunity to contribute to a vibrant academic community while enhancing your IT skills in a collaborative environment.
Contact Details:
Birmingham Newman University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time IT Service Desk Technician - Frontline Support in Birmingham
✨Tip Number 1
Make sure you know your stuff! Brush up on your Microsoft 365 skills and be ready to showcase your IT knowledge during the interview. We want to see that you're not just a tech whiz, but also someone who can communicate effectively with staff and students.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with queries from various people, it’s crucial to demonstrate that you can explain technical issues in a way that everyone understands. We recommend doing mock interviews with friends or family to get comfortable.
✨Tip Number 3
Don’t forget to show your willingness to learn! Employers love candidates who are eager to grow. Be prepared to discuss how you’ve tackled challenges in the past and what new skills you’re looking to develop in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there, so keep an eye out for any updates that might suit you!
We think you need these skills to ace Part-Time IT Service Desk Technician - Frontline Support in Birmingham
Some tips for your application 🫡
Show Off Your IT Skills:Make sure to highlight your experience with Microsoft 365 and any other relevant IT skills in your application. We want to see how you can bring your tech-savvy self to our team!
Communicate Clearly:Since this role involves supporting staff, students, and visitors, strong communication skills are a must. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention your willingness to learn and adapt, as we value candidates who are eager to grow with us at Birmingham Newman University.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the hiring process!
How to prepare for a job interview at Birmingham Newman University
✨Know Your Tech
Brush up on your IT skills, especially with Microsoft 365. Be ready to discuss your experience with these tools and how you've used them in previous roles. This will show that you’re not just familiar but confident in your abilities.
✨Communication is Key
Since this role involves frontline support, practice explaining technical issues in simple terms. Think of examples where you’ve successfully communicated with non-technical users. This will demonstrate your strong communication skills.
✨Show Your Willingness to Learn
Prepare to discuss how you approach learning new technologies or processes. Share specific instances where you’ve taken the initiative to learn something new, as this aligns perfectly with what they’re looking for.
✨Understand the Role
Familiarise yourself with the responsibilities of an IT Service Desk Technician. Think about how you would handle common queries or issues that staff, students, and visitors might face. This will help you answer situational questions effectively.
