At a Glance
- Tasks: Provide first-line IT support and assist staff, students, and visitors.
- Company: Join Birmingham Newman University, a supportive and inclusive workplace.
- Benefits: Enjoy 35 days annual leave, pension scheme, and free on-site parking.
- Other info: Part-time role with opportunities for personal and professional growth.
- Why this job: Gain valuable experience in IT while helping others in a vibrant university setting.
- Qualifications: Strong communication skills and basic IT knowledge required.
The predicted salary is between 12 - 15 £ per hour.
Birmingham Newman University is seeking a part-time IT Service Desk Technician to work on Mondays and Tuesdays.
Responsibilities:
- Provide first‑line support on the busy IT Service Desk.
- Answer and log calls, and handle face‑to‑face queries from staff, students, and visitors.
- Manage call logging and email systems.
- Escalate issues to appropriate colleagues.
Qualifications:
- Experience in a customer‑facing role with strong communication skills at all levels.
- Excellent IT skills, including Microsoft 365, Teams, OneDrive, SharePoint, and email.
- Willingness to learn and develop additional IT skills.
Benefits:
- 35 days annual leave plus bank holidays (pro‑rata for part‑time posts).
- Pension scheme.
- Chaplaincy and spiritual care.
- Library services.
- Free on‑site parking.
- Discounted travel scheme.
- Cycle‑to‑work scheme.
- Employee assistance programme.
- Occupational health and counselling services.
- Staff development opportunities.
Birmingham Newman University is an Equal Opportunity Employer.
Birmingham Newman University is located on Genners Lane, Bartley Green, Birmingham, West Midlands, B32 3NT.
IT Service Desk Technician in Birmingham employer: Birmingham Newman University
Birmingham Newman University is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With generous benefits such as 35 days of annual leave, a pension scheme, and various staff development opportunities, this part-time role as an IT Service Desk Technician provides a meaningful chance to contribute to the university community while enjoying a balanced work-life schedule in a vibrant Birmingham location.
Contact Details:
Birmingham Newman University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician in Birmingham
✨Tip Number 1
Get to know the company! Research Birmingham Newman University and its culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of interaction with staff, students, and visitors, make sure you can clearly explain technical issues in simple terms. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the work environment and may even give you a heads-up about the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the position. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace IT Service Desk Technician in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer-facing experience and IT skills. We want to see how your background fits with the role of IT Service Desk Technician, so don’t be shy about showcasing relevant experiences!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the position and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Show Off Your IT Skills:Since this role requires strong IT skills, make sure to mention your experience with Microsoft 365, Teams, OneDrive, and SharePoint. We want to know how comfortable you are with these tools, so give us the details!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Birmingham Newman University
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Teams, OneDrive, and SharePoint. Be ready to discuss how you've used these tools in previous roles or how you would approach common IT issues. This shows you're not just familiar with the tech but can also apply it effectively.
✨Customer Service is Key
Since this role involves first-line support, think of examples from your past experiences where you provided excellent customer service. Prepare to share how you handled difficult situations or queries, as strong communication skills are essential for this position.
✨Practice Common Scenarios
Anticipate questions related to call logging and managing face-to-face queries. You might be asked how you would handle a specific IT issue or a frustrated user. Practising these scenarios can help you respond confidently during the interview.
✨Show Your Willingness to Learn
Birmingham Newman University values candidates who are eager to develop their IT skills. Be prepared to discuss any additional training or certifications you're interested in pursuing. This demonstrates your commitment to growth and adaptability in the role.
