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For Companies At a Glance
- Tasks: Be the friendly face of our university, welcoming students and visitors with a smile.
- Company: A vibrant UK university in Birmingham dedicated to exceptional service.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Make a difference by being the first point of contact for our diverse community.
- Qualifications: GCSE grade C, great communication skills, and some reception experience.
- Other info: Join a Disability Confident employer and grow your career in a dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
A UK-based university in Birmingham is seeking a Front of House Receptionist to be the first point of contact for students, staff, and visitors. This role is critical for providing an exceptional reception service and coordinating the University switchboard.
Applicants should have at least GCSE grade C, excellent interpersonal skills, and relevant reception experience, including knowledge of telephone systems and MS Teams. This position values a commitment to customer service and is part of a Disability Confident employer program.
Front of House Receptionist - First-Contact & Switchboard in Birmingham employer: Birmingham Newman University
Contact Detail:
Birmingham Newman University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Receptionist - First-Contact & Switchboard in Birmingham
✨Tip Number 1
Make sure you know the university inside out! Research their values, mission, and any recent news. This will help us show that you're genuinely interested in being the first point of contact for students and staff.
✨Tip Number 2
Practice your interpersonal skills! Role-play common reception scenarios with a friend or family member. This will help us feel more confident when dealing with students and visitors in real life.
✨Tip Number 3
Familiarise yourself with telephone systems and MS Teams. If you’re not already comfortable with these tools, take some time to learn them. We want to ensure you can handle calls and messages like a pro!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Front of House Receptionist - First-Contact & Switchboard in Birmingham
Some tips for your application 🫡
Show Off Your Interpersonal Skills: In your application, make sure to highlight your excellent interpersonal skills. We want to see how you connect with people, so share examples of how you've provided great customer service in the past.
Tailor Your Experience: When detailing your relevant reception experience, be specific! Mention any previous roles where you’ve handled switchboard systems or used MS Teams. This helps us see how you fit into our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Birmingham Newman University
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House Receptionist. Familiarise yourself with the university's values and how they prioritise customer service. This will help you demonstrate your commitment to providing an exceptional reception service.
✨Show Off Your Interpersonal Skills
Since this role is all about first impressions, practice showcasing your excellent interpersonal skills. Think of examples from your past experience where you successfully handled difficult situations or provided outstanding service. Be ready to discuss these during the interview!
✨Brush Up on Tech Knowledge
As you'll be using telephone systems and MS Teams, it’s crucial to show that you're comfortable with technology. If you have experience with similar systems, prepare to talk about it. If not, do a bit of research to understand how they work and be ready to express your willingness to learn.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the university's approach to customer service or how they support their staff. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
