At a Glance
- Tasks: Supervise the café bar team and ensure an exceptional guest experience.
- Company: Join a vibrant team at the Museum of The Jewellery Quarter.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible working hours with a focus on creativity and customer service.
- Why this job: Be part of a creative space that values craft, community, and memorable experiences.
- Qualifications: Experience in hospitality and team leadership is essential.
The predicted salary is between 27597 - 27597 £ per year.
Fixed Term for 1 year
Hours: 37 Hours Per Week (Primarily Wednesday - Sunday) (Venue opening hours will be 10am - 12 midnight - working a varying roster)
Salary: £27,597.76 per annum
Location: Museum of The Jewellery Quarter
We are looking for a Café Bar Supervisor (Craft & Culture) to join our team based at The Museum of The Jewellery Quarter. You will supervise and support the delivery of the guest experience at Craft & Culture, helping to bring our full day-to-night offer across coffee, craft beer, wine and events to life. Your focus will be on ensuring a safe, welcoming and high-quality environment that reflects our values of craft, creativity and community, while supporting your team to deliver a consistent and memorable experience for every guest.
You will directly supervise the front-of-house team, ensuring they deliver excellent service, strong product knowledge and high operational standards. You will play a key role in setting the tone for service, supporting the Café Bar Manager in creating a positive, commercially focused and guest-centred culture.
You will help to ensure Craft & Culture is commercially strong, delivering against agreed sales and profitability targets. This includes supporting your team to maximise sales opportunities, maintain strong gross profit and uphold exceptional standards of customer service.
You will line manage Café Bar Assistants and, where required, supervise additional casual or agency staff to support busy periods and events. This is a service-first role, and you will lead from the front, with a strong focus on the day-to-day operation of the venue. You will take pride in delivering warm, professional and engaging hospitality while developing your team and supporting their growth.
Success in this role will be measured through financial performance and KPIs, alongside guest satisfaction, team engagement, operational standards and the successful delivery of events and experiences.
What we are looking for:
- Previous experience of running a day-to-day service, ensuring your team delivers excellent guest experiences.
- Ability to monitor performance against sales and gross profit targets, supporting the team to maximise revenue and minimise waste.
- Previous experience of supporting team members, helping to build a confident and capable front-of-house team.
- Work alongside the team by serving guests and completing operational tasks as required, demonstrating a hands-on approach.
- Excellent organisational skills, including daily banking, stock takes and purchasing.
- Confidently use EPOS and business systems to support smooth service, accurate reporting and performance analysis.
Please note the site named is likely to be your most regular place of work, however you may be required to work at other BMT sites from time to time as the business requires.
If you feel like you have the right skills and experience for this role, then please apply!
Important Information:
Please read through the job description before applying. When completing your online application form, you must ensure all parts of the form are completed in full. You will need to clearly demonstrate clear examples of your experience and skills where asked and in your supporting statement. You will also need to tell us why you believe you are a suitable candidate. (CV's are not accepted). However, if you have any additional access needs, please do get in touch with the recruitment team and we will endeavour to support you with alternative application processes. Interviews will be taking place in August with a panel that will include Adam Keegan (Head of Enterprise). In advance of the interview, you will receive a copy of the interview questions to prepare, and you will have an opportunity to express any reasonable adjustments you might need.
We are an inclusive employer and recruit on the basis of ability, we are keen to hear from any applicants who feel suitably experienced. Any offer of employment will be subject to pre-employment checks being carried out. Close date for applications is 4th August 2026.
Cafe Bar Supervisor (Craft & Culture) - Fixed Term (Museum of The Jewellery Quarter) in Birmingham employer: Birmingham Museums Trust
Birmingham Museums Trust is an exceptional employer, offering a vibrant work culture that values inclusivity and collaboration. As a Conservator, you will have the opportunity to engage with a diverse range of collections while working in a supportive environment that encourages professional growth and knowledge sharing. With a commitment to equality, diversity, and inclusion, BMT provides a unique platform for you to make a meaningful impact in the conservation field, all within the dynamic setting of Birmingham's rich cultural landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Bar Supervisor (Craft & Culture) - Fixed Term (Museum of The Jewellery Quarter) in Birmingham
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Cafe Bar Supervisor (Craft & Culture) - Fixed Term (Museum of The Jewellery Quarter) in Birmingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Birmingham Museums Trust
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Birmingham Museums Trust. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
