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- Tasks: Lead a mental health helpline, providing vital support and information to those in need.
- Company: Birmingham MIND, a leading provider of mental health services in the West Midlands.
- Benefits: Competitive salary, pension scheme, healthcare cover, and free counselling.
- Why this job: Make a real difference in mental health while managing a passionate team.
- Qualifications: Experience in service management and excellent communication skills required.
- Other info: Diverse workplace encouraging applications from all backgrounds, especially those with lived experience.
The predicted salary is between 30000 - 40000 £ per year.
Birmingham MIND is the leading provider of mental health services in Birmingham and the West Midlands. Our vision is better mental health for all.
We have an exciting opportunity for a Service Manager that is passionate about mental health to lead and manage a mental health Helpline providing advice, information and signposting to people experiencing mental health difficulties, their families, professionals and the wider public. The Helpline was established in 2020, growing quickly to provide valuable support throughout the pandemic. The helpline now receives over 20,000 calls a year from individuals with a range of support needs across Birmingham and Solihull.
Are you a Service Manager with experience in managing a similar service? Looking for a role that is varied, challenging and rewarding?
Our ideal candidate will have previous experience in a similar service, an excellent communicator comfortable with liaising with key stakeholders and partners. You will be resilient with the ability to find solutions to problems and think on your feet. You will have solid experience in leading teams and delivering services. You will harness your drive and commitment to focus on service quality, improvement and development, working on a service that strives to be the centre of excellence in the delivery of mental health advice and information provision.
You will be comfortable managing a number of competing priorities, completing them within the timeframe to a high quality.
Benefits include:
- An attractive defined contribution pension scheme
- PayCare which offers employees affordable cover for a range of healthcare treatments
- An Employee Assistance Programme which includes free counselling
- A comprehensive training programme
Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with. We strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich our teams. We are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role.
Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.
Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.
The closing date for applications is Friday 10th April 2026. Interviews will take place on Wednesday 22nd April 2026.
Service Manager – Helpline (Mental Health) employer: Birmingham Mind
Contact Detail:
Birmingham Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager – Helpline (Mental Health)
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research Birmingham MIND and understand their mission and values. We want you to show how your experience aligns with their vision of better mental health for all. Practice common interview questions and think about how you can demonstrate your problem-solving skills.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the interview to remind them of your conversation and keep you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who want to make a difference in mental health services.
We think you need these skills to ace Service Manager – Helpline (Mental Health)
Some tips for your application 🫡
Show Your Passion for Mental Health: When writing your application, let your passion for mental health shine through. We want to see how much you care about making a difference in people's lives and how your experiences align with our mission at Birmingham MIND.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in managing similar services. We’re looking for specific examples that demonstrate your skills in leading teams and delivering high-quality services.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you the ideal candidate for the Service Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Birmingham Mind
✨Know Your Stuff
Make sure you’re well-versed in mental health issues and the services provided by Birmingham MIND. Familiarise yourself with their mission and values, as well as current trends in mental health support. This will show your genuine interest and commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you overcame them. Highlight your ability to manage competing priorities and deliver high-quality service, as this is crucial for the Service Manager role.
✨Communicate Clearly
As a Service Manager, excellent communication is key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would liaise with stakeholders and partners, and how you can ensure effective communication within your team.
✨Emphasise Resilience and Problem-Solving
Be prepared to discuss situations where you had to think on your feet and find solutions under pressure. Share stories that demonstrate your resilience and ability to adapt, especially in a fast-paced environment like a helpline.