At a Glance
- Tasks: Lead a team providing vital support and advice on mental health issues.
- Company: Join Birmingham Mind, the largest independent mental health charity in the area.
- Benefits: Competitive salary, supportive work environment, and meaningful impact on the community.
- Other info: Flexible rota including evenings and weekends, with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 29099 - 29099 £ per year.
DO YOU WANT TO BE PART OF THE LARGEST INDEPENDENT MENTAL HEALTH CHARITY IN BIRMINGHAM? Birmingham Mind is recruiting for the following exciting and rewarding position:
Location: Erdington, Birmingham
Hours: 37.5 hours per week
Salary: £29,099 per annum
The Helpline provides advice, information and signposting to people experiencing mental health difficulties, their families, professionals and the wider public. We are looking for people who can work under pressure, remain calm and have excellent communication skills.
As team leader to the helpline, you will provide support to a team of helpline workers and volunteers alongside taking calls. Birmingham Mind Helpline positions are office based at the Erdington location. The Helpline operates between the hours of 9am to 11pm, seven days a week and 365 days a year. Employees work on a rota basis, which will include evenings, weekends, and holidays.
Helpline Team Leader (Full Time) employer: Birmingham Mind
Birmingham Mind is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As part of the largest independent mental health charity in Birmingham, you will have the opportunity to make a meaningful impact in the community while benefiting from comprehensive training, flexible working arrangements, and a collaborative team environment. Located in Erdington, our office fosters a sense of belonging and purpose, making it an ideal place for those passionate about mental health advocacy.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Team Leader (Full Time)
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, especially those connected to Birmingham Mind. A friendly chat can open doors and give you insights that might just land you that Helpline Team Leader role.
✨Tip Number 2
Prepare for the interview by practising common questions related to mental health support and team leadership. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Show your passion for mental health! During interviews, share personal experiences or stories that highlight your commitment to helping others. This will resonate with the values of Birmingham Mind and set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Helpline Team Leader (Full Time)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Helpline Team Leader role. Highlight your experience in mental health support and any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even share an example of a time you effectively communicated under pressure.
Highlight Your Team Leadership Experience:As a team leader, you'll be supporting helpline workers and volunteers. Share any relevant experience you have in leading teams or projects. We love to see how you’ve motivated others and created a positive working environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join Birmingham Mind!
How to prepare for a job interview at Birmingham Mind
✨Know Your Stuff
Familiarise yourself with Birmingham Mind's mission and values. Understand the role of the Helpline Team Leader and how it fits into the wider organisation. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples from your past experiences where you've effectively communicated under pressure. Think about times when you’ve resolved conflicts or provided support to others.
✨Demonstrate Leadership Qualities
As a team leader, you'll need to inspire and support your team. Be ready to discuss your leadership style and provide specific examples of how you've motivated a team or handled challenging situations in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Practice responses to potential situations you might face on the helpline, such as dealing with distressed callers or managing team dynamics.
