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- Tasks: Support individuals facing mental health challenges through our helpline service.
- Company: Join Birmingham Mind, a community-focused organisation dedicated to mental health support.
- Benefits: Enjoy a pension scheme, affordable healthcare coverage, and free counselling services.
- Why this job: Make a real difference in people's lives while gaining valuable experience in mental health.
- Qualifications: 6 months' experience in mental health and a passion for helping others.
- Other info: On-site role with shifts available 7 days a week; great training opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Shift Pattern: The Helpline is open 7 days per week, with shifts from 9am to 5pm and 3pm to 11pm, including weekends. This is an on-site role – remote working is not available.
Responsibilities:
- Provide support for people experiencing mental health difficulties through Birmingham Mind’s helpline service, which serves the Birmingham and Solihull area.
- Receive and respond to calls, emails and webchat from individuals who may be in crisis, seeking general assistance, carers requesting advice, or looking for community support services.
- Make appropriate referrals and signpost information about Birmingham Mind services and external partner agencies.
- Work in a community-focused manner to keep statutory and local organisations informed of the provision, maintain close and effective links with them and stay up-to-date with any changes to local provision.
- Under the direction of the service manager, support the running of the service in line with contractual requirements, Birmingham Mind’s Vision and Values, operating policies and procedures, and any relevant legal requirements.
Qualifications:
- At least 6 months’ experience in the mental-health field, with a demonstrated ability to support people to take control of their lives.
- Ability to work with strong values and within a recovery approach.
- Right to work in the UK for a minimum of 12 months; no visa sponsorship is offered.
Benefits:
- Defined contribution pension scheme.
- PayCare – affordable coverage for a range of healthcare treatments.
- Employee Assistance Programme, including free counselling.
- Comprehensive training programme.
Eligibility and Legal Requirements: Applicants must have the right to work in the UK for at least 12 months. No sponsorship is provided.
Advice & Information Helpline Worker (Mental Health) x 2 Vacancies in Haywards Heath employer: Birmingham Mind
Contact Detail:
Birmingham Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice & Information Helpline Worker (Mental Health) x 2 Vacancies in Haywards Heath
✨Tip Number 1
Get to know the company! Research Birmingham Mind and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Practice your communication skills. As a helpline worker, you'll need to be clear and empathetic. Role-play with a friend or family member to get comfortable responding to different scenarios you might encounter on the job.
✨Tip Number 3
Network like a pro! Connect with professionals in the mental health field through LinkedIn or local events. You never know who might have insights or leads on job openings that aren't advertised yet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at Birmingham Mind. Don’t miss out!
We think you need these skills to ace Advice & Information Helpline Worker (Mental Health) x 2 Vacancies in Haywards Heath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Advice & Information Helpline Worker role. Highlight your experience in mental health and how it aligns with Birmingham Mind’s values. We want to see how you can make a difference!
Showcase Your Skills: Don’t just list your qualifications; demonstrate your skills! Use examples from your past experiences to show how you’ve supported individuals in crisis or provided community support. We love seeing real-life applications of your abilities.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as this is crucial for the helpline role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re keen on joining our team at Birmingham Mind!
How to prepare for a job interview at Birmingham Mind
✨Know Your Stuff
Make sure you’re familiar with Birmingham Mind’s services and the mental health landscape in the Birmingham and Solihull area. Brush up on common mental health issues and how to support individuals in crisis. This will show your passion and commitment to the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in the mental health field. Think of specific examples where you’ve supported someone in need or made a referral. This will help demonstrate your ability to take control and work within a recovery approach.
✨Ask Thoughtful Questions
Prepare some questions about the helpline service and how it operates. Inquire about the team dynamics, training opportunities, or how they measure success. This shows you’re genuinely interested and engaged with the role.
✨Emphasise Your Values
Birmingham Mind values a community-focused approach, so be sure to highlight your alignment with their vision and values. Share how you’ve worked collaboratively with local organisations or how you prioritise client-centred care in your practice.