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- Tasks: Support individuals in mental health crises with empathy and person-centred interventions.
- Company: Join Birmingham Mind, the largest independent mental health charity in Birmingham.
- Benefits: Enjoy flexible hours, a pension scheme, healthcare cover, and free counselling.
- Why this job: Make a real difference in people's lives while working in a supportive and rewarding environment.
- Qualifications: Experience in mental health support and strong communication skills are essential.
- Other info: Work shifts between 1pm-11pm, including weekends, at various Birmingham locations.
Location: Working at multiple sites across Birmingham - Beechcroft Centre, Erdington, Grounded, Selly Oak and Grounded St Paul’s, Jewellery Quarter
Salary: £25,231 (full time equivalent) £20,185 pro rata for 30 hours and £12,111 pro rata for 18 hours per week
Hours: 30 and 18 hours per week available various shift patterns between 1pm-11.00pm, over 5 days, including weekends
DO YOU WANT TO BE PART OF THE LARGEST INDEPENDENT MENTAL HEALTH CHARITY IN BIRMINGHAM?
Birmingham Mind is recruiting for the following exciting and rewarding position:
About the role:
The Crisis Intervention Worker will be working closely with individuals who are experiencing a mental health crisis and/or episodes of psychological/emotional distress. The main purpose of the role is to assist individuals through appropriate person-centred interventions to be able to address and help de-escalate their immediate crisis experience. Listening to individuals in a crisis will be a key aspect of your role and involves focusing, observing, understanding, and responding with empathy, genuineness, respect, acceptance, non-judgment, and sensitivity.
About you:
- Previous experience working in the mental health field, with experience of supporting people to be in control of their lives either in a paid or voluntary capacity.
- Knowledge and understanding of the social determinants that can lead to poor mental health.
- A good working knowledge and understanding of current safeguarding legislation.
- Extensive knowledge of the local community within which you are working.
- Excellent communication and team working skills and the ability to effectively utilise the technology available.
- Good knowledge of both Microsoft Word and Outlook.
- The ability to work flexibly including evenings and weekend shift patterns.
The Talking Space Service operates from 5pm to 11pm seven days a week throughout the year. Employees will work on a rota basis in our Erdington location.
Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Our people are key to the success of the organisation, and we are recognised as both Mindful Employer as well as achieving gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.
Closing date for applications is Sunday 6th July 2025. Interviews to take place on Monday 14th and Tuesday 15th July 2025.
Crisis Intervention Worker - Talking Spaces Service (Mental Health) employer: Birmingham Mind
Contact Detail:
Birmingham Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Intervention Worker - Talking Spaces Service (Mental Health)
✨Tip Number 1
Familiarise yourself with the local mental health resources and community services in Birmingham. Understanding the landscape of support available can help you demonstrate your knowledge during interviews and show that you're genuinely invested in the role.
✨Tip Number 2
Network with professionals in the mental health field, especially those who work in crisis intervention. Attend local workshops or seminars to connect with others and gain insights into best practices, which can be invaluable when discussing your experience.
✨Tip Number 3
Prepare for situational interview questions by practising how you would respond to various crisis scenarios. This will help you articulate your thought process and demonstrate your ability to handle challenging situations effectively.
✨Tip Number 4
Showcase your flexibility and willingness to work varied shifts, including evenings and weekends. Highlight any previous experience you have with shift work, as this will reassure the employer that you can adapt to their scheduling needs.
We think you need these skills to ace Crisis Intervention Worker - Talking Spaces Service (Mental Health)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Crisis Intervention Worker. Familiarise yourself with the skills and experiences required, such as empathy, communication, and knowledge of mental health issues.
Tailor Your CV: Customise your CV to highlight relevant experience in the mental health field. Emphasise any previous roles where you supported individuals in crisis or demonstrated your understanding of safeguarding legislation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mental health and your commitment to helping others. Use specific examples from your experience to illustrate how you meet the job requirements and why you want to work with Birmingham Mind.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Birmingham Mind
✨Show Empathy and Understanding
As a Crisis Intervention Worker, your ability to empathise with individuals in distress is crucial. During the interview, demonstrate your understanding of mental health issues and share examples of how you've supported others in similar situations.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in the mental health field, whether paid or voluntary. Be specific about your roles and how they relate to the responsibilities of the Crisis Intervention Worker position.
✨Familiarise Yourself with Local Resources
Knowledge of local community resources is essential for this role. Research Birmingham's mental health services and be prepared to discuss how you would utilise these resources to support individuals in crisis.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle crises. Think through potential situations you might face in the role and how you would respond effectively while maintaining a person-centred approach.
