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- Tasks: Support individuals in mental health crises through empathetic listening and person-centred interventions.
- Company: Join Birmingham Mind, the largest independent mental health charity in the city.
- Benefits: Enjoy flexible hours, a pension scheme, healthcare cover, and free counselling support.
- Why this job: Make a real difference in people's lives while working in a supportive and recognised environment.
- Qualifications: Experience in mental health support, strong communication skills, and knowledge of safeguarding legislation required.
- Other info: Work shifts between 1pm-11pm, including weekends, at various Birmingham locations.
The predicted salary is between 20000 - 25000 £ per year.
Location: Multiple sites across Birmingham - Beechcroft Centre, Erdington, Grounded, Selly Oak and Grounded St Paul’s, Jewellery Quarter
Salary: £25,231 (Full time equivalent) £20,185 pro rata for 30 hours HPW
Hours: 30 hours per week – various shift patterns between 1pm-11.00pm, over 5 days, including weekends
About the role:
The Crisis Intervention Worker will be working closely with individuals who are experiencing a mental health crisis and/or episodes of psychological/emotional distress. The main purpose of the role is to assist individuals through appropriate person-centred interventions to be able to address and help de-escalate their immediate crisis experience.
Listening to individuals in a crisis will be a key aspect of your role and involves focusing, observing, understanding, and responding with empathy, genuineness, respect, acceptance, non-judgment, and sensitivity.
About you:
- Previous experience working in the mental health field, with experience of supporting people to be in control of their lives either in a paid or voluntary capacity.
- Knowledge and understanding of the social determinants that can lead to poor mental health.
- A good working knowledge and understanding of current safeguarding legislation.
- Extensive knowledge of the local community within which you are working.
- Excellent communication and team working skills and the ability to effectively utilise the technology available.
- Good knowledge of both Microsoft Word and Outlook.
- The ability to work flexibly including evenings and weekend shift patterns.
The Talking Space Service operates from 5pm to 11pm seven days a week throughout the year. Employees will work on a rota basis in our Erdington location.
Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Our people are key to the success of the organisation, and we are recognised as both Mindful Employer as well as achieving gold standard success in Investors in People.
We welcome applications from people who have experienced mental health difficulties.
Closing date for applications is Wednesday 30th April 2025
Interviews to take place on Thursday 8th and Friday 9th May 2025
Crisis Intervention Worker - Talking Spaces Service (Mental Health) employer: Birmingham Mind
Contact Detail:
Birmingham Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Intervention Worker - Talking Spaces Service (Mental Health)
✨Tip Number 1
Familiarise yourself with the local mental health resources and community services in Birmingham. This knowledge will not only help you understand the environment you'll be working in but also demonstrate your commitment to supporting individuals in crisis.
✨Tip Number 2
Engage with current or former employees of Birmingham Mind or similar organisations. They can provide valuable insights into the role and the work culture, which can help you tailor your approach during interviews.
✨Tip Number 3
Showcase your understanding of safeguarding legislation by staying updated on recent changes and best practices. Being able to discuss these topics confidently in an interview will highlight your preparedness for the role.
✨Tip Number 4
Prepare to discuss specific examples from your past experiences where you've successfully supported individuals in distress. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively during the interview.
We think you need these skills to ace Crisis Intervention Worker - Talking Spaces Service (Mental Health)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Crisis Intervention Worker position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: Emphasise any previous experience in mental health support, whether paid or voluntary. Use specific examples to demonstrate how you've helped individuals in crisis and your understanding of mental health issues.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated in challenging situations. Mention any training or skills related to empathy and active listening.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Make sure to address the key competencies required, such as knowledge of safeguarding legislation and community understanding.
How to prepare for a job interview at Birmingham Mind
✨Show Empathy and Understanding
As a Crisis Intervention Worker, your ability to empathise with individuals in distress is crucial. During the interview, demonstrate your understanding of mental health issues and share examples of how you've supported others in similar situations.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in the mental health field, whether paid or voluntary. Be specific about your roles and how they relate to the responsibilities of the position you're applying for.
✨Familiarise Yourself with Local Resources
Knowledge of local community resources can be a significant asset. Research Birmingham's mental health services and be prepared to discuss how you would utilise these resources in your role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle crises. Think through potential situations you might face and how you would respond effectively while maintaining a person-centred approach.
