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- Tasks: Lead a mental health helpline, providing vital support and information to those in need.
- Company: Birmingham MIND, the leading provider of mental health services in the West Midlands.
- Benefits: Competitive salary, pension scheme, healthcare cover, and free counselling.
- Why this job: Make a real difference in people's lives while managing a passionate team.
- Qualifications: Experience in service management and excellent communication skills required.
- Other info: Diverse workplace encouraging applications from all backgrounds, especially those with lived experience.
The predicted salary is between 30000 - 40000 £ per year.
Birmingham MIND is the leading provider of mental health services in Birmingham and the West Midlands. Our vision is better mental health for all.
We have an exciting opportunity for a Service Manager that is passionate about mental health to lead and manage a mental health Helpline providing advice, information and signposting to people experiencing mental health difficulties, their families, professionals and the wider public. The Helpline was established in 2020 growing quickly to provide valuable support throughout the pandemic. The helpline now receives over 20,000 calls a year from individuals with a range of support needs across Birmingham and Solihull.
Are you a Service Manager with experience in managing a similar service? Looking for a role that is varied, challenging and rewarding?
Our ideal candidate will have previous experience in a similar service, an excellent communicator comfortable with liaising with key stakeholders and partners. You will be resilient with the ability to find solutions to problems and think on your feet. You will have solid experience in leading teams and delivering services.
You will harness your drive and commitment to focus on service quality, improvement and development, working on a service that strives to be the centre of excellence in the delivery of mental health advice and information provision. You will be comfortable managing a number of competing priorities, completing them within the timeframe to a high quality.
Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with. We strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich our teams. We are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role.
Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.
Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.
The closing date for applications is Friday 10th April 2026. Interviews will take place on Wednesday 22nd April 2026.
Service Manager – Helpline (Mental Health) in Birmingham employer: Birmingham Mind
Contact Detail:
Birmingham Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager – Helpline (Mental Health) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health sector and let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Birmingham MIND and understand their mission and values. Be ready to discuss how your experience aligns with their vision of better mental health for all, and think of examples that showcase your leadership skills.
✨Tip Number 3
Showcase your passion for mental health! During interviews, share your personal experiences or motivations that drive you to work in this field. Authenticity can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Birmingham MIND.
We think you need these skills to ace Service Manager – Helpline (Mental Health) in Birmingham
Some tips for your application 🫡
Show Your Passion for Mental Health: When writing your application, let your passion for mental health shine through. We want to see how much you care about making a difference in people's lives and how your experiences align with our mission at Birmingham MIND.
Tailor Your Experience: Make sure to highlight your relevant experience in managing similar services. We’re looking for someone who can lead a team effectively, so share specific examples of how you've done this in the past.
Communicate Clearly: As a Service Manager, you'll need to communicate with various stakeholders. Use clear and concise language in your application to demonstrate your communication skills. We appreciate straightforwardness!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Birmingham Mind
✨Know Your Stuff
Make sure you’re well-versed in mental health issues and the services provided by Birmingham MIND. Brush up on the latest trends and challenges in mental health support, as well as the specifics of the helpline's operations. This will show your passion and commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or managed a service. Highlight how you handled competing priorities and ensured high-quality service delivery. This is crucial for a Service Manager role, so be ready to discuss your approach to leadership.
✨Communicate Clearly
As a Service Manager, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common interview questions about stakeholder engagement and problem-solving, showcasing your ability to liaise effectively with various parties.
✨Emphasise Resilience and Problem-Solving
Be prepared to discuss situations where you faced challenges and how you overcame them. The interviewers will be looking for your ability to think on your feet and find solutions under pressure, so share specific examples that demonstrate your resilience and resourcefulness.