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- Tasks: Lead a dynamic IT team and ensure top-notch tech support for 220 users.
- Company: A forward-thinking organisation prioritising mental health and employee wellbeing.
- Benefits: Competitive salary, pension scheme, healthcare cover, and comprehensive training.
- Why this job: Make a real impact by enhancing IT services and supporting diverse users.
- Qualifications: Experience in IT management and strong communication skills with non-technical stakeholders.
- Other info: Flexible working options available and a commitment to career development.
The predicted salary is between 31500 - 47000 £ per year.
Up to £39,500 per annum dependent upon experience
Birmingham (hybrid or office working)
Full-Time Permanent
Full time 37.5 hrs preferred, though will consider flexible working of 30+ hrs per week
We are seeking an experienced IT Manager to lead a small, high-impact IT service supporting approximately 220 users across seven permanent sites. IT is critical to enabling the organisation to deliver excellent services, and this role plays a key part in ensuring technology is reliable, well-governed, and user-focused.
You will manage a team of three, overseeing IT Service Management and infrastructure for around 180 laptops, 170 Android devices, and a range of supporting systems. The service supports staff with varied levels of technical confidence, delivering training, guidance, and responsive support while ensuring compliance with relevant policies, legislation, and governance standards.
This role is ideal for a service-management-focused professional who enjoys a hands-on environment. You will promote best practice, improve service maturity, and balance operational needs with long-term improvement—all within clear funding and resource constraints. A key strength will be your ability to explain technical risks, priorities, and opportunities clearly to non-technical stakeholders.
You will work closely with service managers, the Senior Leadership Team, and an external Managed Service Provider to deliver resilient, cost-effective IT services aligned to organisational needs.
Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Our people are key to the success of the organisation and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.
Application by CV with supporting letter / email explaining why you would like the position and how you meet the job description criteria to
The closing date for applications is Sunday 1st March 2026
Interviews to take place w/c 9th March 2026
IT Manager in Birmingham employer: Birmingham Mind
Contact Detail:
Birmingham Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its IT needs, and think about how your experience aligns with their goals. Practise answering common interview questions, especially around service management and team leadership.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or achievements, bring it along to interviews. Demonstrating your hands-on experience with IT service management can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are eager to make a difference in our IT services.
We think you need these skills to ace IT Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Manager role. Highlight your experience in managing IT services and teams, and don’t forget to mention any relevant projects that showcase your skills in service management and user support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re excited about this position and how your background aligns with the job description. Be specific about your experience with IT governance and user-focused service delivery.
Showcase Your Communication Skills: Since you'll be explaining technical concepts to non-technical stakeholders, make sure to highlight your communication skills in both your CV and cover letter. Use clear, straightforward language to demonstrate your ability to bridge the gap between tech and users.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Birmingham Mind
✨Know Your Tech Inside Out
As an IT Manager, you'll need to demonstrate your technical expertise. Brush up on the specific technologies and systems mentioned in the job description, like IT Service Management and infrastructure for laptops and Android devices. Be ready to discuss how you've managed similar setups in the past.
✨Showcase Your Leadership Skills
You'll be managing a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully led teams, improved service maturity, and balanced operational needs with long-term goals. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly with Non-Techies
One of the key aspects of this role is explaining technical risks and opportunities to non-technical stakeholders. Practice simplifying complex concepts into layman's terms. Think about past experiences where you had to bridge the gap between tech and non-tech staff.
✨Align with Company Values
StudySmarter values mental health and employee well-being, so make sure to express your alignment with these principles. Share any relevant experiences or initiatives you've been part of that promote a positive work environment. This will show you're not just a fit for the role, but also for the company culture.
