At a Glance
- Tasks: Lead a helpline team providing vital support to those facing mental health challenges.
- Company: Join Birmingham Mind, the largest independent mental health charity in the area.
- Benefits: Enjoy a competitive salary, pension scheme, and comprehensive training opportunities.
- Other info: Office-based role with shifts including evenings and weekends; great career growth potential.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong communication skills and ability to work under pressure required.
The predicted salary is between 29099 - 29099 £ per year.
DO YOU WANT TO BE PART OF THE LARGEST INDEPENDENT MENTAL HEALTH CHARITY IN BIRMINGHAM? Birmingham Mind is recruiting for the following exciting and rewarding position:
Location: Erdington, Birmingham
Hours: 37.5 hours per week
Salary: £29,099 per annum
The Helpline provides advice, information and signposting to people experiencing mental health difficulties, their families, professionals and the wider public. We are looking for people who can work under pressure, remain calm and have excellent communication skills. As team leader to the helpline, you will provide support to a team of helpline workers and volunteers alongside taking calls.
Birmingham Mind Helpline positions are office based at the Erdington location. The Helpline operates between the hours of 9am to 11pm, seven days a week and 365 days a year. Employees work on a rota basis, which will include evenings, weekends, and holidays. Shifts are 9am to 5pm and 3pm to 11pm. This is an on-site role, and no hybrid working is available.
Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme. Our people are key to the success of the organisation, and we are recognised as a Mindful Employer as well as achieving gold standard success in Investors in People.
We welcome applications from people who have experienced mental health difficulties. Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.
Closing date for applications is Thursday 18th June 2026. Interviews to take place on Friday 26th June 2026.
Helpline Team Leader (Full Time) in Birmingham employer: Birmingham Mind
Birmingham Mind is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on employee well-being, we offer comprehensive benefits such as a defined contribution pension scheme, affordable healthcare cover through Paycare, and access to free counselling via our Employee Assistance Programme. Our commitment to professional development is evident through our extensive training programmes, making Birmingham Mind not just a workplace, but a community where you can grow and make a meaningful impact in the lives of those experiencing mental health challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Team Leader (Full Time) in Birmingham
✨Tip Number 1
Get to know Birmingham Mind and its mission! Research the charity's values and recent projects. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves supporting a helpline, it’s crucial to demonstrate your ability to remain calm under pressure. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Prepare questions for your interview! Think about what you want to know about the team dynamics, support systems, and training opportunities. This shows that you’re proactive and serious about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Helpline Team Leader (Full Time) in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Helpline Team Leader role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role involves providing support and advice, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience:If you've worked in mental health or a similar field before, make sure to mention it! We love seeing candidates who have hands-on experience, so don’t hold back on sharing your journey with us.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you one step closer to joining our amazing team!
How to prepare for a job interview at Birmingham Mind
✨Know Your Stuff
Make sure you understand Birmingham Mind's mission and the role of the Helpline Team Leader. Familiarise yourself with mental health issues and the services provided by the helpline. This will show your genuine interest and commitment to the cause.
✨Showcase Your Communication Skills
As a team leader, you'll need to communicate effectively under pressure. Prepare examples from your past experiences where you've successfully managed difficult conversations or supported a team. This will demonstrate your ability to lead and support others.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations on the helpline. Think about scenarios involving distressed callers or team conflicts. Practising your responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewers about the helpline's operations or team dynamics. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
