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- Tasks: Support individuals facing mental health challenges through our helpline service.
- Company: Leading mental health service provider in Birmingham and the West Midlands.
- Benefits: Competitive salary, pension scheme, healthcare cover, and free counselling.
- Why this job: Make a real difference in people's lives while working in a supportive community.
- Qualifications: 6 months experience in mental health and a passion for helping others.
- Other info: Join a recognised employer with excellent training and career development opportunities.
Location: Beechcroft Hub, Erdington, Birmingham
Salary: £25,231 per annum (full time equivalent) £15,139 pro rata for 22.5 hours per week
Hours: 37.5 (full time) & 22.50 (part time) - to cover rota’d activity between 9am–11pm. The Helpline is open 7 days per week with a rolling rota consisting of shifts from 9am to 5pm and 3pm to 11pm, including weekends. Please note that this is an on-site role at the specified location. Remote working is not available for this position.
We are a leading provider of mental health services in Birmingham and the West Midlands. As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through Birmingham Mind’s helpline service. The helpline supports people living in the Birmingham and Solihull area.
The support offered will include (but is not exclusive to):
- Receiving calls, emails and webchat from people who may be experiencing crisis
- People looking for more general assistance and information about services
- Carers looking for advice and services
- Other community support services
You will provide appropriate referrals and signposting information about Birmingham Mind services and external partner agencies. You will be working in a community focused way to ensure that statutory and local organisations are aware of the provision, ensuring that you retain close and effective links with them as well as keeping up to date with any pertinent changes to local provision.
Under the direction of the service manager, you will support the running of the service in line with contractual requirements, Birmingham Minds Vision and Values, its operating Policy and Procedures, and any relevant legal requirements.
You will have at least 6 months’ experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach.
Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme. Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.
The closing date for applications is Sunday 3rd December 2025. Interviews will take place on Thursday 18th, Friday 19th and Monday 22nd December 2025.
Advice & Information Helpline Worker (Mental Health) x 2 Vacancies employer: Birmingham Mind
Contact Detail:
Birmingham Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice & Information Helpline Worker (Mental Health) x 2 Vacancies
✨Tip Number 1
Get to know the organisation! Research Birmingham Mind and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a helpline worker, you'll need to be clear and empathetic. Try role-playing with a friend or family member to get comfortable with handling different scenarios you might face on the job.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Birmingham Mind on LinkedIn. They can provide insights into the company culture and even share tips on how to ace your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team at Birmingham Mind.
We think you need these skills to ace Advice & Information Helpline Worker (Mental Health) x 2 Vacancies
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in mental health. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant background!
Show Your Passion: Let your enthusiasm for supporting others shine through! We’re looking for candidates who genuinely care about mental health and helping those in need, so share your motivation in your cover letter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experiences and qualifications are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Birmingham Mind
✨Know Your Stuff
Make sure you’re familiar with Birmingham Mind’s services and the mental health landscape in the area. Brush up on common mental health issues and the support available, so you can speak confidently about how you can help callers.
✨Show Empathy
As a helpline worker, empathy is key. Prepare examples from your past experience where you’ve supported someone in crisis or provided guidance. This will demonstrate your ability to connect with people and understand their needs.
✨Understand the Role
Read the job description thoroughly and think about how your skills align with the responsibilities. Be ready to discuss how you would handle specific scenarios that might arise on the helpline, showing that you’re proactive and solution-oriented.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you’re genuinely interested and engaged with the position.
