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- Tasks: Support individuals facing mental health challenges via calls, emails, and webchat.
- Company: Join Birmingham Mind, a leading mental health service provider in the West Midlands.
- Benefits: Enjoy a competitive salary, pension scheme, healthcare cover, and free counselling.
- Why this job: Make a real difference in your community while working in a supportive environment.
- Qualifications: 6 months' experience in mental health support is essential.
- Other info: Flexible shifts available, with opportunities for personal and professional growth.
The predicted salary is between 19800 - 27600 £ per year.
Location: Beechcroft, Erdington, Birmingham
Salary: £24,809 per annum
Hours: 37.5 Full Time - to cover rota’d activity between 9am–11pm
4 positions available
The Helpline is open 7 days per week with a rolling rota consisting of shifts from 9am to 5pm and 3pm to 11pm, including weekends.
We are a leading provider of mental health services in Birmingham and the West Midlands. As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through Birmingham Mind’s helpline service. The helpline supports people living in the Birmingham and Solihull area.
The support offered will include (but is not exclusive to):
- Receiving calls, emails and webchat from people who may be experiencing crisis
- People looking for more general assistance and information about services
- Carers looking for advice and services
- Other community support services
You will provide appropriate referrals and signposting information about Birmingham Mind services and external partner agencies. You will be working in a community focused way to ensure that statutory and local organisations are aware of the provision, ensuring that you retain close and effective links with them as well as keeping up to date with any pertinent changes to local provision.
Under the direction of the service manager, you will support the running of the service in line with contractual requirements, Birmingham Minds Vision and Values, its operating Policy and Procedures, and any relevant legal requirements.
You will have at least 6 months’ experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach.
Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme. Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.
The closing date for applications is 9th April 2025. Interviews will take place on 14th / 15th / 17th April 2025.
Advice & Information Helpline Worker (Mental Health) employer: Birmingham Mind
Contact Detail:
Birmingham Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice & Information Helpline Worker (Mental Health)
✨Tip Number 1
Familiarise yourself with Birmingham Mind's services and values. Understanding their mission and the specific support they provide will help you align your responses during interviews and demonstrate your commitment to their cause.
✨Tip Number 2
Network with professionals in the mental health field. Attend local events or join online forums related to mental health support. This can give you insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare for scenario-based questions that may arise during the interview. Think about how you would handle various situations that a helpline worker might face, such as dealing with a crisis call or providing information to a carer.
✨Tip Number 4
Showcase your experience in supporting individuals with mental health challenges. Be ready to discuss specific examples of how you've empowered others to take control of their lives, as this aligns closely with the role's requirements.
We think you need these skills to ace Advice & Information Helpline Worker (Mental Health)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Advice & Information Helpline Worker position. Make notes on how your experience aligns with the role.
Tailor Your Application: When writing your application, specifically address how your skills and experiences meet each of the essential and desirable criteria mentioned in the job description. Use clear examples from your past work or volunteer experiences.
Highlight Relevant Experience: Emphasise your experience in the mental health field, particularly any roles where you supported individuals in crisis or provided information and referrals. This will demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Birmingham Mind
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Advice & Information Helpline Worker. Familiarise yourself with the types of support provided and the importance of community links, as this will help you answer questions more effectively.
✨Showcase Your Experience
Prepare to discuss your previous experience in the mental health field. Be ready to provide specific examples of how you've supported individuals in crisis or provided information and referrals, as this will demonstrate your capability for the role.
✨Emphasise Your Values
The organisation values a recovery approach and strong ethical standards. Be prepared to discuss how your personal values align with these principles and how you can contribute to creating a supportive environment for those in need.
✨Ask Insightful Questions
Prepare thoughtful questions about the helpline service, team dynamics, and the organisation's vision. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
