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- Tasks: Coordinate supporter experiences and manage financial processing for donations.
- Company: Birmingham Hospice, a compassionate charity dedicated to enhancing lives.
- Benefits: Generous holiday, retail discounts, wellbeing programmes, and career development.
- Other info: Join a diverse team committed to inclusion and community impact.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: GCSEs in English and Maths, strong IT skills, and customer service experience.
The predicted salary is between 9940 - 10917 £ per year.
Closing date: Sunday 26 April 2026
Location: Erdington Site with occasional working at Selly Park
Hours: 15 per week (2.00pm to 5.00pm Monday to Friday)
Salary: £9,940 - £10,917 per annum (£24,852 - £27,293 full time equivalent)
DBS Requirement: Standard
Be the Heart Behind Every Donation
At Birmingham Hospice, everything we do is shaped by compassion. We are dedicated to enhancing the quality of life for people living with life-limiting conditions, while supporting their families and loved ones through some of life’s most challenging moments. This vital work is made possible through the generosity of our supporters. Every donation tells a story. Behind each one is a team making sure supporters feel valued, thanked, and connected to something meaningful.
We’re looking for a Supporter Experience & Finance Processing Coordinator to play a vital role in delivering a gold‑standard supporter journey while ensuring accurate financial processing across the charity.
What You’ll Be Doing
Based within our Income Generation and Marketing team, you’ll be at the centre of supporter and donation processing — from opening post and banking income to maintaining accurate supporter records and responding to enquiries. This is a detail‑driven role with a strong customer service focus, perfect for someone who enjoys combining finance, data, and people‑focused work. You’ll work closely with fundraising colleagues, ensuring donations are processed accurately and supporters are thanked promptly, professionally, and in line with our values. You will be someone who can work occasional evenings or weekends when required, and be able to work across both hospice sites.
About you
You’ll be organised, reliable, and comfortable managing multiple priorities. You enjoy working with data, systems, and processes but never lose sight of the people behind them.
What you’ll bring
- GCSEs (or equivalent) in English and Maths
- Strong IT skills, including Microsoft Word, Excel, Outlook, and PowerPoint
- Excellent communication skills and a customer‑focused mindset
- Experience of working in an administrative, finance, or customer service role
- Confidence handling sensitive or confidential information
- An understanding of GDPR, equality, diversity, and inclusion
- Experience with Donorflex or working in a charity environment is desirable but not essential — we value attitude and willingness to learn just as much as experience.
Why join us?
- Be part of a friendly, purpose‑driven organisation
- Enjoy generous holiday entitlement, access to retail discounts and wellbeing programmes
- Make a genuine difference to supporters and the wider community
- Opportunities for learning, development, and progression
- Work across inspiring hospice environments with a supportive team
If this sounds like the perfect role for you, we’d love to hear from you! The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim. We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.
Supporter Experience & Finance Processing Coordinator employer: Birmingham Hospice
Contact Detail:
Birmingham Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Experience & Finance Processing Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work at Birmingham Hospice or similar organisations. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to supporter experience and finance processing. Think about how your skills match the role and be ready to share examples that highlight your customer service focus.
✨Tip Number 3
Show your passion for the cause! When you talk about your interest in supporting people with life-limiting conditions, it’ll resonate with the interviewers. They want to see that you care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Supporter Experience & Finance Processing Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Supporter Experience & Finance Processing Coordinator role. We want to see how you can bring your unique flair to our team!
Showcase Your Customer Service Skills: Since this role is all about connecting with supporters, don’t forget to share examples of your customer service experience. We love hearing about how you've made a difference in previous roles!
Be Detail-Oriented: This position requires a keen eye for detail, especially when it comes to financial processing. Make sure to mention any relevant experience you have with data management or finance to show us you’re up for the task!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Birmingham Hospice
✨Know the Mission
Before your interview, take some time to understand Birmingham Hospice's mission and values. Familiarise yourself with how they enhance the quality of life for people with life-limiting conditions. This will help you connect your answers to their core purpose during the interview.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on supporter experience, be ready to share specific examples of how you've provided excellent customer service in previous roles. Think about times when you went above and beyond to ensure someone felt valued and appreciated.
✨Demonstrate Attention to Detail
This position requires a keen eye for detail, especially when it comes to financial processing. Prepare to discuss your experience with data management and how you ensure accuracy in your work. You might even want to bring along examples of reports or records you've maintained.
✨Be Ready to Discuss Flexibility
The job mentions occasional evenings or weekends, so be prepared to talk about your availability and willingness to adapt your schedule. Highlight any past experiences where you had to be flexible and how you managed those situations effectively.