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- Tasks: Provide hands-on IT support across various locations, ensuring seamless tech operations.
- Company: Join Birmingham Hospice, dedicated to improving lives during challenging times.
- Benefits: Enjoy flexible working hours and opportunities for personal growth and development.
- Why this job: Be part of a supportive team making a real difference in people's lives.
- Qualifications: Advanced knowledge of Windows 11 & Office 365; strong communication and customer service skills required.
- Other info: A valid UK Driving Licence is essential for this role.
The predicted salary is between 30000 - 42000 £ per year.
At Birmingham Hospice, our teams are committed to improving the quality of life for people living with life-limiting conditions and supporting their families and loved ones during one of the most challenging periods they’ll ever face. Within the ICT team, we aim to ensure that our organisation and our colleagues can work capably and efficiently. Our perfect colleague should have a wealth of knowledge spanning various technologies and the ability to use these skills to track, troubleshoot and deliver five-star solutions while meeting SLAs.
You’ll be on the move—traveling across the city to shops, hospices, and homes to deliver hands-on, face-to-face IT support. Therefore, this role requires flexibility, including occasional flexibility in working hours required to support some of our colleagues and work locations. From managing field service tickets end-to-end to optimising network and server maintenance, you’ll ensure seamless tech operations. You’ll collaborate with fellow professionals to refine troubleshooting processes, document key activities, and keep our systems running smoothly, providing accurate insights and solutions to drive continuous improvement, growth and efficiencies in our service.
If you’re keen on the varied nature of the role, and if developing over time through our development resources and peer learning aligns with your own personal growth mindset, we’d love you to apply.
The following qualities/experience are essential:
- Advanced in-depth Windows 11 & Office 365 knowledge
- An independent, self-starter who consistently demonstrates a strong and productive work ethic, the utmost professionalism, and excellent communication skills.
- Demonstrable face-to-face and remote customer relationship skills and experience.
- Strong customer and delivery focus, with a desire to meet and exceed customer expectations.
- A highly collaborative and supportive approach and committed to teamwork at the highest level, to help others succeed, striving for achievements at personal, team and organisation levels.
- Capable of learning and adopting new skills and knowledge, and ability to pick up on technical and business challenges quickly.
- Desire to learn IT Infrastructure Domain knowledge/expand current knowledge and expertise.
- Full, valid UK Driving Licence
ICT Field Services Engineer employer: Birmingham Hospice
Contact Detail:
Birmingham Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Field Services Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, particularly Windows 11 and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will show that you can meet and exceed customer expectations, which is crucial for this position.
✨Tip Number 3
Since the role involves travelling and flexibility, be ready to discuss your availability and willingness to adapt your schedule. Showing that you're open to working outside of standard hours can set you apart from other candidates.
✨Tip Number 4
Emphasise your collaborative approach by sharing experiences where teamwork led to successful outcomes. This will align with the organisation's values and demonstrate your commitment to helping others succeed.
We think you need these skills to ace ICT Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your advanced knowledge of Windows 11 and Office 365, as well as your experience in customer relationship management. Use specific examples to demonstrate your skills in troubleshooting and delivering IT support.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving the quality of life for others through technology. Mention your flexibility and willingness to travel, as well as your commitment to teamwork and continuous learning.
Showcase Relevant Experience: When detailing your work history, focus on roles where you provided face-to-face IT support or managed field service tickets. Highlight any achievements that demonstrate your ability to meet and exceed customer expectations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Birmingham Hospice
✨Showcase Your Technical Knowledge
Be prepared to discuss your in-depth knowledge of Windows 11 and Office 365. Highlight specific examples where you've successfully used these technologies to solve problems or improve processes.
✨Demonstrate Customer Relationship Skills
Since the role involves face-to-face IT support, share experiences that showcase your ability to build rapport with customers. Discuss how you've handled challenging situations and exceeded customer expectations.
✨Emphasise Flexibility and Teamwork
Talk about your willingness to adapt to changing schedules and work environments. Provide examples of how you've collaborated with colleagues to achieve common goals, demonstrating your commitment to teamwork.
✨Express Your Desire for Continuous Learning
Convey your enthusiasm for personal growth and learning new skills. Mention any relevant courses or training you've undertaken, and express your eagerness to expand your knowledge in IT infrastructure.
