At a Glance
- Tasks: Create and manage marketing campaigns to boost retail income and community engagement.
- Company: Join Birmingham Hospice, a compassionate organisation making a real difference in people's lives.
- Benefits: Flexible working hours, competitive salary, and a chance to shape your role.
- Other info: Collaborative environment with opportunities for personal growth and meaningful work.
- Why this job: Be part of a growing team that supports patients and families through impactful retail initiatives.
- Qualifications: Experience in marketing or communications, with strong creative and digital skills.
The predicted salary is between 30184 - 35591 € per year.
Closing Date: 29th May 2026
Interview Date: First stage 10th June 2026 - over Teams, Second stage 18th June 2026 - On Site
Location: The role requires regular on-site presence to support shop teams. We offer flexibility in working locations where operationally appropriate, including some opportunity for home working. Flexible and compressed working patterns are supported, and we welcome conversations about individual requirements.
Hours: 37.5 hours per week
Salary: Corporate Band F - £30,184 - £35,591 per annum
DBS Requirement: Basic Check
Are you a creative communicator who wants their work to make a real difference? Birmingham Hospice is looking for a talented and driven Retail Communications Officer to join our Income Generation and Marketing Team. This is a brand-new role - an exciting opportunity to shape something from the ground up and make it your own. Our hospice’s retail estate is growing fast. With 26 shops and more on the way, retail is a vital source of income that helps us care for hundreds of patients and families across Birmingham each year. But to make the most of that opportunity, we need brilliant communications and marketing support behind it.
As our Retail Communications Officer, you’ll be responsible for delivering marketing for our shops, for retail-led events, our house clearance service, furniture collections and new store openings - driving footfall, awareness and income through creative campaigns, standout social media content and strong community relationships. You’ll be a trusted partner to our Retail Team, helping to build a consistent, professional presence for every shop in its community – and playing a key role in the growth of our retail offering. You’ll work closely with our Retail and Communications teams, building real partnerships, supporting volunteer and staff recruitment, and helping ensure every one of our shops has a consistent, professional presence in its community.
What you’ll be doing:
- Creating and managing campaigns that drive retail income, donations and footfall.
- Building and maintaining a strong retail presence on digital channels.
- Marketing house clearances, furniture collections and new shop launches.
- Supporting volunteer and staff recruitment through compelling storytelling and employer brand content.
- Monitoring campaign performance and reporting on key metrics, using insight to refine and improve activity.
- Equipping the Retail Team with tools, templates and training to ensure a consistent brand presence across all shops.
What we’re looking for:
- A background in marketing, communications or PR.
- Confidence across digital channels including social media, email and content management.
- Strong creative skills - you can write, design and produce quality content.
- Excellent project management and the ability to manage multiple priorities.
- A collaborative, relationship-driven approach.
- Ideally, experience in retail, charity or income generation marketing (though not essential).
Why work at Birmingham Hospice?
At Birmingham Hospice, our people are united by compassion, kindness and a shared commitment to making a difference. By joining us, you’ll be part of an organisation that:
- Puts patients, families and people first
- Values respect, honesty and collaboration
- Encourages learning, reflection and improvement
- Supports flexible and inclusive ways of working
- Offers the chance to do work that is genuinely meaningful
Retail Communications Officer in Birmingham employer: Birmingham Hospice
Birmingham Hospice is an exceptional employer that fosters a culture of compassion and collaboration, making it an ideal place for those looking to make a meaningful impact in their community. With a commitment to flexible working arrangements and a focus on employee growth, you will have the opportunity to shape your role as a Retail Communications Officer while contributing to vital income generation efforts. Join us to be part of a supportive team that values respect, honesty, and continuous improvement, all while helping to care for patients and families across Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Communications Officer in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Birmingham Hospice, its mission, and its retail operations. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the charity sector. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those interviews! Think about how your skills in marketing and communications can specifically benefit the retail side of Birmingham Hospice. Have examples ready that showcase your creativity and project management skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Retail Communications Officer in Birmingham
Some tips for your application 🫡
Show Your Creative Side:As a Retail Communications Officer, creativity is key! Make sure your application reflects your unique style and showcases your ability to think outside the box. Use engaging language and examples that highlight your creative campaigns and marketing successes.
Tailor Your Application:Don’t just send a generic CV and cover letter. Tailor your application to Birmingham Hospice and the specific role. Mention how your skills align with their mission and values, and how you can contribute to their growing retail estate.
Highlight Digital Savvy:Since the role involves a strong digital presence, be sure to mention your experience with social media, email marketing, and content management. Share specific examples of how you've successfully used these channels in past roles to drive engagement and income.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Birmingham Hospice!
How to prepare for a job interview at Birmingham Hospice
✨Know Your Stuff
Before the interview, dive deep into Birmingham Hospice's mission and values. Understand their retail operations and how your role as a Retail Communications Officer can impact their income generation. This knowledge will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Creativity
Prepare to discuss your past marketing campaigns or projects. Bring examples of your creative work, whether it's social media content, event promotions, or compelling storytelling. Highlight how these experiences can translate into driving footfall and awareness for Birmingham Hospice's shops.
✨Be Ready to Collaborate
Since this role involves working closely with various teams, be prepared to talk about your collaborative experiences. Share examples of how you've built relationships in previous roles and how you plan to support the Retail Team in achieving their goals. This will demonstrate your relationship-driven approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the current challenges the retail team faces or how success is measured for the Retail Communications Officer. This shows your enthusiasm for the role and your desire to contribute meaningfully from day one.
