At a Glance
- Tasks: Lead a passionate team to create unforgettable visitor experiences at our vibrant theatre.
- Company: Birmingham Hippodrome, a key player in the UK's cultural scene.
- Benefits: Full-time role with opportunities for learning, growth, and a dynamic work environment.
- Other info: We encourage applications from under-represented backgrounds to enhance our diverse workforce.
- Why this job: Be at the heart of live theatre, shaping audience experiences and making a real impact.
- Qualifications: Managerial experience in fast-paced venues and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
With a mission to enrich the cultural life of our region, Birmingham Hippodrome is one of the most popular theatre complexes in the UK. Varied productions in our 1,850-seat auditorium and in our 200-seat Patrick Studio ensure we play a key role in the region’s world-class cultural scene. With c.400 live performances annually in our main house, we present nothing but the best in touring musical theatre, ballet, dance, opera, pantomime, drama, and comedy.
The Visitor Experience Manager is responsible for delivering an exceptional, welcoming and inclusive experience for all audiences, visitors and stakeholders attending our theatre. The role leads the front of house operation, ensuring the highest standards of visitor experience, safety and accessibility across all public-facing areas, while fostering a positive and professional team culture in line with organisational values.
This role includes duty managing our building, ensuring compliance with all health and safety procedures, including licensing laws. With a commercial focus you will ensure that we are maximising sales across all front of house areas, motivating the team to have a sales orientated focus and to ensure maximum efficiency. This key role shapes how our audiences feel about our theatre, from arrival to departure, acting as an ambassador for the organisational vision.
You’ll get to become part of a large, established, and respected cultural organisation, taking part in varied and exciting work, with lots of opportunities for learning and growth. This role is offered on a full-time, permanent, 40 hour per week basis, with frequent work on weekends, evenings and bank holidays.
We're looking for someone with extensive experience at manager level in a fast-paced, high-footfall venue such as a theatre, visitor/entertainment attraction, cultural site, or similar, including sales management experience at a manager level. You’ll need experience managing an EPOS system such as Point One, as well as strong experience managing a team. You’ll have excellent customer service skills and a commercial approach, plus qualifications in First Aid, defibrillators (AED) and a Personal License (or be willing to undergo these within 3 months of your start date).
Recognising under-representation in our workforce of the global majority, and people with disabilities, we particularly welcome applicants from those backgrounds.
Visitor Experience Manager employer: Birmingham Hippodrome
Birmingham Hippodrome is an exceptional employer, offering a vibrant work culture that thrives on creativity and collaboration. As a Visitor Experience Manager, you will lead a dedicated team in delivering unforgettable experiences to our diverse audiences, all while benefiting from extensive professional development opportunities within one of the UK's most iconic theatre complexes. With a commitment to inclusivity and a focus on employee well-being, working here means being part of a passionate community that values your contributions and fosters growth.
