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- Tasks: Assist customers with ticket sales and provide exceptional service across various platforms.
- Company: Join Birmingham Hippodrome, a leading arts provider delivering unforgettable experiences to over a million people annually.
- Benefits: Enjoy 30 days holiday, discounted tickets, personal growth funds, and flexible work options after probation.
- Why this job: Be part of a vibrant team, gain knowledge in performing arts, and explore career progression opportunities.
- Qualifications: Friendly phone manner, strong customer service skills, and experience with ticketing systems preferred.
- Other info: We encourage applications from under-represented backgrounds to enhance our diverse workforce.
The predicted salary is between 24000 - 36000 £ per year.
Birmingham Hippodrome is on a mission to provide that “goosebumps” feeling through memorable and extraordinary experiences. As one of the biggest providers of arts and culture in the UK\’s second city, the Hippodrome provides over a million people a year with goosebumps moments through our on and off stage programmes and performances. Long recognised as one of the UK’s premier presenting theatres, the past five years have seen Birmingham Hippodrome develop into a creative producing organisation focused on access, diversity and inclusion, doubling our impact to match our annual audience of 550,000 with a further 450,000 people engaged via festivals, learning, participation and produced work.
Birmingham Hippodrome is one of the most popular theatres on the national touring circuit, staging a diverse range of world-class touring productions, and we are also the proud home to Birmingham Royal Ballet, FABRIC, Dance Consortium and OneDanceUK, making Birmingham one of the biggest dance hubs outside of London. Our ambition is to grow and diversify our audiences, ensuring wider access to mainstream theatre for the people of our region.
Our Information & Sales Assistants ensure everyone is welcome by providing excellent service standards over the phone, through email, webchat, and face to face on our front counter. The role will ensure sales are maximised and that the customer experience is always of the highest standard by providing a welcoming, efficient, knowledgeable and friendly service. This will involve working in all Information & Sales locations, and on occasion, at off-site events.
- Hours: 37.5 hours per week (full-time) on an annualised hours basis. Your weekly hours will be on a shift basis, rota\’d in advance, and the number of hours you work per week will vary based on operational requirements, and will add up to a full-time basis overall.
- Location: Fully onsite to start with, then 1 day a week WFH after completing the probation period
- Interview date: Tuesday 12 August
- Start date: week commencing 8 September – and this is not flexible on this occasion.
What\’s great about working in Information & Sales?:
- You\’ll be working as part of a vibrant, supportive, fun and friendly team, with regular social events and a lovely balcony garden!
- You\’ll rapidly gain knowledge in various areas, including performing arts, ticketing, and software systems such as Tessitura and Nimbus.
- Once you\’re trained up on our areas and systems, there are opportunities for career progression, and many areas of the organisation you could take an interest in.
Some of the things you\’ll be doing:
- Work in any Information & Sales area, including the main Information & Sales office (Phone Room), the front desk, or any other Information & Sales designated area, including temporary off-site areas.
- Provide a cheerful, happy, and exceptional service to all customers. Be the voice and face of Birmingham Hippodrome and act as ambassador of our organisation.
- Answer inbound phone calls, emails, and webchats regarding sales, exchanges, up and coming visits, and general queries.
- Share your own enthusiasm, passion and interests for our on and off-stage programme, encouraging visitors to experience our diverse programme. Seek opportunities to recommend, upsell and promote any offers including Friends memberships, Gift Vouchers, show programmes, and merchandise.
Some of the things you\’ll already have:
- An excellent and friendly telephone manner, as the role requires a high volume of phone calls
- Top-notch customer service skills, able to help all patrons in a friendly, courteous, and confident manner
- Experience in computerised ticketing systems or databases, processing payments and issuing refunds
- Ability and willingness to work unsociable hours, including evenings and weekends
Please download the full job description below before you apply. Please note that we are unable to be flexible with the interview date (12 August) and the start week (w/c 8 September) on this occasion.
Recognising under-representation in our workforce of Black, Asian and global majority people, and those with disabilities, we particularly welcome applicants from those backgrounds and identities.
Our Employee Benefits
- 30 days holiday plus 8 Bank Holidays (pro-rated for part time employees).
- Show ticket offers at the Hippodrome and other venues around Birmingham (when available).
- Personal Growth Fund: up to £175 per year to spend on your growth and wellbeing.
- Discounted public transport passes.
- Discounted car parking.
- Discounted gym membership.
- Contributory pension scheme.
- Enhanced company sick pay.
- Free life assurance.
- Free Critical Health insurance.
- Discounted private health cover.
- Enhanced maternity/adoption/paternity pay.
- Free flu jab.
- Cycle to Work scheme.
- Electric car scheme.
- Employee Assistance Programme.
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Information & Sales Assistant employer: Birmingham Hippodrome
Contact Detail:
Birmingham Hippodrome Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information & Sales Assistant
✨Tip Number 1
Familiarise yourself with Birmingham Hippodrome's mission and values. Understanding their focus on access, diversity, and inclusion will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Brush up on your knowledge of the performing arts and the specific productions that Birmingham Hippodrome hosts. Being able to discuss current shows or past performances will demonstrate your enthusiasm and passion for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your previous experiences. Think of specific situations where you provided exceptional service, as this will be crucial in demonstrating your fit for the Information & Sales Assistant role.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially evenings and weekends. Highlighting your willingness to adapt to the needs of the theatre will show your commitment to providing excellent service.
We think you need these skills to ace Information & Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Information & Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for the arts and customer service. Share specific examples of how you've provided excellent service in previous roles, and express your enthusiasm for working at Birmingham Hippodrome.
Highlight Relevant Experience: Make sure to include any relevant experience you have with ticketing systems or customer service roles. Use bullet points in your CV to clearly outline your achievements and responsibilities in past positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Birmingham Hippodrome
✨Show Your Passion for the Arts
Make sure to express your enthusiasm for performing arts and the Birmingham Hippodrome's mission. Share any personal experiences or favourite performances that resonate with you, as this will demonstrate your genuine interest in the role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to handle inquiries over the phone, via email, and face-to-face, showcasing your friendly and approachable manner.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like Tessitura or Nimbus, be ready to discuss it. If not, do some research on these systems to show your willingness to learn and adapt quickly to new technologies.
✨Be Ready for Shift Work Questions
Since the role involves working unsociable hours, prepare to discuss your flexibility and willingness to work evenings and weekends. This shows that you understand the demands of the job and are committed to meeting them.