At a Glance
- Tasks: Engage with visitors, ensure safety, and create memorable experiences at the theatre.
- Company: Join the Hippodrome, a vibrant hub of theatre and entertainment in Birmingham.
- Benefits: Enjoy flexible shifts, discounted tickets, and employee perks like car parking and a pension scheme.
- Other info: Interviews on Saturday 6 September; we encourage diverse applicants to apply.
- Why this job: Be part of a passionate team delivering unforgettable moments in a dynamic environment.
- Qualifications: Must be 18+, with excellent communication skills and a friendly, professional attitude.
ABOUT US:
With a mission to enrich the cultural life of our region, Birmingham Hippodrome is one of the most popular theatre complexes in the UK. Varied productions in our 1,850-seat auditorium (dating from 1899), and in our 200-seat Patrick Studio ensure we play a key role in the region’s world-class cultural scene. With c.400 live performances annually in our main house, we present nothing but the best in touring musical theatre, ballet, dance, opera, pantomime, drama, and comedy. Our Patrick Studio welcomes a range of smaller-scale productions and is an important base for dance and for the development of new artistic work.
🍦Fun fact: If you stacked the number of ice creams we sold last year on top of each other it would make a tower 21 miles high! (that’s an amazing 115,000 ice cream tubs).
💜 The Visitor Experience team organise Birmingham Hippodrome's Staff quiz nights, which have raised over £5,000 for local charities in the last 12 months.
ABOUT THE ROLE:
Our Visitor Experience team are at the heart of our organisation, welcoming visitors, keeping everyone safe and delivering on sales goals.
As a contracted team member you’ll be a professional and positive presence working across all areas of Front of House including the auditorium, bars and event spaces. You will lead by example and exceed expectations and help deliver those goosebump moments to visitors.
Our team provide a welcoming, efficient, knowledgeable and friendly service to all visitors. You’ll also help ensure a safe working environment by following our procedures and standards across licensing and health & safety.
You will work flexibly across all front-of-house areas, including auditorium, bars, kiosks and event spaces.
🎟️ £22,381.63 per annum (£13.45 per hour)
🎟️ 32 hours per week (shift-based, on an annualised basis)
🎟️ Evenings, weekends, and bank holidays, with some daytime work for our matinee performances
🎟️ Fully onsite at Birmingham Hippodrome
🎟️ We're looking to recruit four new Team Members
For full details of the role and the people we're looking for, please have a look at the candidate pack here: https://canva.link/li3kqskb31u07kp
If you require an accessible/plain text version of the candidate pack, please email talent@birminghamhippodrome.com
ABOUT YOU:
You must be over 18, and willing to work evenings, weekends, and bank holidays.
You'll need experience of working as a team member in a visitor-facing role, preferably in a large, high-footfall venue, and you'll be a strong team player who goes above and beyond to support others when needed. You'll have excellent interpersonal skills, with a friendly, approachable, and professional attitude, a great work ethic, high standards, and remain calm under pressure.
Ideally, it would be great if you had a First Aid or Food Hygiene qualification, and knowledge of Health & Safety, especially related to food safety.
Recognising under-representation in our workforce of the global majority, and people with disabilities, we particularly welcome applicants from those backgrounds.
Visitor Experience Team Member in Birmingham employer: Birmingham Hippodrome
Birmingham Hippodrome is an excellent employer, offering a supportive work culture that prioritises flexibility and employee well-being. As a Payroll & Benefits Specialist, you will have the opportunity to contribute to a vibrant arts organisation while enjoying professional growth in a collaborative environment. With a commitment to staff development and a focus on work-life balance, Birmingham Hippodrome stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Team Member in Birmingham
✨Tip Number 1
Familiarise yourself with the Hippodrome's shows and events. Being knowledgeable about what’s on will not only impress during your interview but also help you engage with visitors effectively.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your passion for delivering exceptional visitor experiences.
✨Tip Number 3
Prepare to discuss how you handle pressure and maintain a positive attitude in busy environments. The ability to stay calm and focused is crucial for this role, so have some examples ready.
✨Tip Number 4
Be ready to express your enthusiasm for theatre and the arts. Your passion can set you apart from other candidates, so let it shine through in your conversations with the interviewers.
We think you need these skills to ace Visitor Experience Team Member in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and expectations of a Visitor Experience Team Member. Highlight your relevant skills and experiences that align with the role.
Tailor Your CV:Customise your CV to reflect your communication skills, teamwork, and ability to work under pressure. Include specific examples of past experiences where you have delivered exceptional customer service or worked in a fast-paced environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for theatre and visitor experience. Mention why you want to work at the Hippodrome and how you can contribute to creating memorable experiences for visitors.
Prepare for the Interview:Since interviews are on Saturday 6 September, prepare by practising common interview questions related to customer service and teamwork. Be ready to discuss how you would handle various scenarios in a front-of-house setting.
How to prepare for a job interview at Birmingham Hippodrome
✨Show Your Passion for Theatre
Make sure to express your enthusiasm for theatre during the interview. Share any personal experiences or favourite shows that highlight your love for the arts, as this will resonate with the interviewers and show that you are genuinely interested in the role.
✨Demonstrate Excellent Communication Skills
Since the role involves engaging with visitors, it's crucial to showcase your communication skills. Practice clear and friendly responses to common interview questions, and be prepared to discuss how you would handle various visitor interactions.
✨Emphasise Teamwork and Support
Highlight your ability to work well in a team. Provide examples of past experiences where you supported colleagues or contributed to a group effort, as this aligns with the job's requirement for a good team player.
✨Prepare for Pressure Situations
The role may involve working under pressure, especially during busy events. Be ready to discuss how you stay calm and focused in challenging situations, perhaps by sharing a specific example from your previous work experience.
