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- Tasks: Lead a passionate team to create unforgettable visitor experiences at our vibrant theatre.
- Company: Birmingham Hippodrome, a key player in the UK's cultural scene.
- Benefits: Generous holiday, pension scheme, discounted transport, and wellness support.
- Why this job: Be at the heart of live theatre, making every performance special for our audience.
- Qualifications: Managerial experience in fast-paced venues and strong customer service skills required.
- Other info: We encourage diverse applicants and offer excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Early applications are encouraged - we may invite candidates to a video interview before the application deadline, and we reserve the right to close this role early if we have sufficient applications.
ABOUT US: With a mission to enrich the cultural life of our region, Birmingham Hippodrome is one of the most popular theatre complexes in the UK. Varied productions in our 1,850-seat auditorium (dating from 1899), and in our 200-seat Patrick Studio ensure we play a key role in the region’s world-class cultural scene. With c.400 live performances annually in our main house, we present nothing but the best in touring musical theatre, ballet, dance, opera, pantomime, drama, and comedy. Our Patrick Studio welcomes a range of smaller-scale productions and is an important base for dance and for the development of new artistic work. Long recognised as one of the UK’s premier presenting theatres, the past five years have seen Birmingham Hippodrome develop into a creative producing organisation focused on access, diversity and inclusion, doubling our impact to match our annual audience of over 600,000 with a further 450,000 people engaged via festivals, learning, participation and produced work. With nine Associate Companies, the Hippodrome produces and commissions bold new work, telling fresh and engaging stories, reflecting the youth and diversity of the city and region. We have further enhanced our reputation as a leading provider for Festivals, engaging over 150,000 people through B-SIDE Hip-Hop Festival, co-producing the city’s Lunar New Year celebrations, and regularly collaborating with Bullring & Grand Central on events including Birmingham Weekender.
ABOUT THE ROLE: Working at our theatre as part of the Front of House management team is truly rewarding. You’re at the heart of the audience experience, leading a passionate team, solving challenges in real time, and creating a welcoming atmosphere for every visitor. Each performance is different, the energy is infectious, and your leadership directly contributes to unforgettable nights of live theatre.
ABOUT YOU: We’re looking for someone with extensive experience at manager level in a fast-paced, high-footfall venue such as a theatre, visitor/entertainment attraction, cultural site, or similar, including sales management experience at a manager level. You’ll need experience managing an EPOS system such as Point One, as well as strong experience managing a team. You’ll have excellent customer service skills and a commercial approach, plus qualifications in First Aid, defibrillators (AED) and a Personal License (or be willing to undergo these within 3 months of your start date). You’ll get to become part of a large, established, and respected cultural organisation, taking part in varied and exciting work, with lots of opportunities for learning and growth. Recognising under-representation in our workforce of Black, Asian and ethnically diverse people, and those with disabilities, we particularly welcome applicants from those backgrounds.
OUR BENEFITS:
- 6 weeks holiday plus 8 Bank Holidays.
- Contributory pension scheme.
- Discounted public transport passes.
- Discounted car parking.
- Discounted gym membership.
- Show ticket offers at the Hippodrome and occasionally other venues too.
- Personal Growth Fund - up to £175 a year to spend on your physical and mental wellbeing.
- Enhanced company sick pay.
- Free life assurance.
- Free Critical Health insurance.
- Discounted private health cover.
- Enhanced maternity/adoption/paternity pay.
- Free flu jabs and eye test vouchers.
- Cycle to Work scheme.
- Electric car scheme.
- Employee Assistance Programme.
Full details of the role and the person we’re looking for can be found in the Candidate Pack.
Visitor Experience Manager in Birmingham employer: Birmingham Hippodrome
Contact Detail:
Birmingham Hippodrome Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Manager in Birmingham
✨Tip Number 1
Get to know the Birmingham Hippodrome inside out! Familiarise yourself with their productions, values, and community engagement. This will help you stand out in interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, attend industry events, or join relevant groups. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those video interviews! Make sure your tech is sorted, find a quiet space, and practice common interview questions. Show off your leadership skills and how you can create an unforgettable visitor experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Birmingham Hippodrome.
We think you need these skills to ace Visitor Experience Manager in Birmingham
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our mission and values at Birmingham Hippodrome. Understanding our culture will help you tailor your application and show us why you're the perfect fit for the Visitor Experience Manager role.
Tailor Your CV: Make sure your CV highlights your relevant experience in managing teams and high-footfall venues. Use specific examples that demonstrate your leadership skills and customer service excellence, as these are key for us in this role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the arts and how your background aligns with our goals. Be sure to mention any experience with EPOS systems and your approach to creating memorable visitor experiences.
Apply Early!: Don’t wait until the deadline to submit your application. We encourage early applications and may invite you for a video interview before the closing date. Plus, applying through our website ensures your application gets to us directly!
How to prepare for a job interview at Birmingham Hippodrome
✨Know the Venue Inside Out
Before your interview, make sure you research Birmingham Hippodrome thoroughly. Familiarise yourself with its history, the types of performances it hosts, and its role in the community. This will not only show your genuine interest but also help you answer questions about how you can enhance the visitor experience.
✨Showcase Your Leadership Skills
As a Visitor Experience Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team in a fast-paced environment. Highlight specific challenges you faced and how you resolved them to create a positive atmosphere for visitors.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Be ready to discuss your approach to ensuring a top-notch visitor experience. Think of scenarios where you went above and beyond for customers, and how you handled difficult situations. This will illustrate your commitment to exceptional service.
✨Prepare for Practical Questions
Expect practical questions related to managing an EPOS system or handling emergencies. Brush up on your knowledge of systems like Point One and be prepared to discuss your qualifications in First Aid and AED. If you don’t have these yet, express your willingness to obtain them quickly.
