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For Companies At a Glance
- Tasks: Provide excellent customer service via phone, email, webchat, and face-to-face.
- Company: Join a fun-loving team at Birmingham Hippodrome with a vibrant office culture.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Why this job: Be part of exciting events and make a real difference in customer experiences.
- Qualifications: Strong customer service skills and experience with ticketing systems preferred.
- Other info: Work evenings and weekends, with mandatory training from 5th to 8th May.
The predicted salary is between 20000 - 25000 £ per year.
About The Role
Our Information & Sales Assistants ensure everyone is welcome by providing excellent service standards over the phone, through email, webchat, and face-to-face on our front counter. The role will ensure sales are maximised and that the customer experience is always of the highest standard by providing a welcoming, efficient, knowledgeable and friendly service. This will involve working in all Information & Sales locations, and on occasion, at off-site events. This role is primarily evening and weekend work, with weekday shifts starting from 12pm.
About The Team
Our Information & Sales team are a hard-working, social, fun-loving team who work in a fast-paced office with cheerful tunes on the radio. Their office has a full-length balcony complete with a micro-garden for staff to enjoy! The team has won a high number of Hippodrome Headliner Awards (internal staff awards) for their excellent work, and are looking forward to an exciting programme of upcoming events that they'll be handling tickets for.
About You
We’re looking for someone with excellent customer service skills who can assist all patrons in a helpful and friendly manner. You’ll have experience with databases or computerised ticketing systems, experience in handling payments and refunds, and strong numeracy skills. It would be ideal if you also have experience working in a box office, handling complaints, and making telephone sales. You must be able to work evenings and weekends.
Please Note
We’re looking to hire up to three people for this role. Interviews will take place on Wednesday 8 April, onsite at Birmingham Hippodrome. On this occasion, we will not be able to accommodate video calls or alternative dates. We may also require a short telephone interview prior to this date. Successful candidates will be required to attend four days of training onsite on Tuesday 5 May - Friday 8 May, 10am-5pm. This training is mandatory and cannot be rescheduled - you must be available during this period. Our flexible workers are paid monthly.
Information & Sales Assistant (Flexible) in Birmingham employer: Birmingham Hippodrome
Contact Detail:
Birmingham Hippodrome Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information & Sales Assistant (Flexible) in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Birmingham Hippodrome and its events. This will help you show genuine interest and make a great impression when you chat with the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Being able to share these stories will highlight your suitability for the role.
✨Tip Number 3
Be ready for those evening and weekend shifts! Make sure you can demonstrate your flexibility during the interview. Showing that you’re keen to work those hours will definitely set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and comfortable with online systems, which is a big plus for this role.
We think you need these skills to ace Information & Sales Assistant (Flexible) in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your friendly and efficient approach!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the role. Mention your experience with databases or ticketing systems, and how you can contribute to our fun-loving team at StudySmarter.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Birmingham Hippodrome
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond to help a customer, whether it was resolving a complaint or making a sale. This will show that you understand the importance of providing excellent service.
✨Familiarise Yourself with Ticketing Systems
Since the role involves working with databases and ticketing systems, brush up on any relevant software you’ve used before. If you have experience in a box office setting, be ready to discuss how you handled payments and refunds. This knowledge will demonstrate your readiness for the role.
✨Show Your Team Spirit
The Information & Sales team values a fun and social atmosphere, so don’t hesitate to express your enthusiasm for teamwork. Share experiences where you collaborated with others to achieve a goal or improve customer satisfaction. This will resonate well with the team’s culture.
✨Be Ready for Flexible Hours
Since the job requires evening and weekend work, be prepared to discuss your availability openly. Show that you’re flexible and willing to adapt to the needs of the role. This will reassure them that you’re committed to being part of their dynamic team.