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- Tasks: Lead the delivery of exceptional hospitality experiences at Birmingham Hippodrome.
- Company: Join the vibrant Birmingham Hippodrome, a key player in the UK's cultural scene.
- Benefits: Enjoy 6 weeks holiday, discounted transport, gym memberships, and personal growth funds.
- Why this job: Make a real impact on visitors' experiences in a fast-paced, creative environment.
- Qualifications: Hospitality experience at supervisor or manager level required.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Location: Fully onsite at Birmingham Hippodrome
Working pattern: 40 hours per week (annualised) including evenings, weekends, and bank holidays. This role will have responsibility for creating their own rota.
About Us: With a mission to enrich the cultural life of our region, Birmingham Hippodrome is one of the most popular theatre complexes in the UK. Varied productions in our 1,850‑seat auditorium (dating from 1899), and in our 200‑seat Patrick Studio ensure we play a key role in the region’s world‑class cultural scene. With c.400 live performances annually in our main house, we present nothing but the best in touring musical theatre, ballet, dance, opera, pantomime, drama, and comedy. Our Patrick Studio welcomes a range of smaller‑scale productions and is an important base for dance and for the development of new artistic work.
Long recognised as one of the UK’s premier presenting theatres, the past five years have seen Birmingham Hippodrome develop into a creative producing organisation focused on access, diversity and inclusion, doubling our impact to match our annual audience of over 600,000 with a further 450,000 people engaged via festivals, learning, participation and produced work. With nine Associate Companies, the Hippodrome produces and commissions bold new work, telling fresh and engaging stories, reflecting the youth and diversity of the city and region. We have further enhanced our reputation as a leading provider for Festivals, engaging over 150,000 people through B‑SIDE Hip‑Hop Festival, co‑producing the city’s Lunar New Year celebrations, and regularly collaborating with Bullring & Grand Central on events including Birmingham Weekender.
About The Role: Our Hospitality & Events team lead operational service standards across our Event Hire spaces working hard to welcome all visitors. The team work collaboratively across the organisation building excellent working relationships with all departments alongside external clients and suppliers. Our collaboration, care and commitment ensure that every experience is smooth, inclusive and memorable. Reporting to the Head of Visitor Experience, this role blends operational excellence with genuine warmth: you'll champion our values, empower staff and ensure every visitor feels seen, cared for and inspired. If you love creating memorable hospitality experiences, this is your cue to step into the spotlight. Our Hospitality & Events Manager leads the delivery of a consistently high‑quality, seamless hospitality that not only meets expectations but genuinely enhances our visitors’ experience and relationship with the organisation.
About You: We're looking for someone with hospitality experience at supervisor or manager level within a bar, restaurant, venue or events environment. You'll have experience of driving sales performance, plus using and managing business systems to support operations. You'll need to be resilient, adaptable, committed to delivering consistently high standards, and comfortable performing effectively in a fast‑paced environment.
Our Benefits:
- 6 weeks holiday plus 8 Bank Holidays.
- Contributory pension scheme.
- Discounted public transport passes.
- Discounted car parking.
- Discounted gym membership.
- Show ticket offers at the Hippodrome and occasionally other venues too.
- Personal Growth Fund – up to £175 a year to spend on your physical and mental wellbeing.
- Enhanced company sick pay.
- Free life assurance.
- Free Critical Health insurance.
- Discounted private health cover.
- Enhanced maternity/adoption/paternity pay.
- Free flu jabs and eye test vouchers.
- Cycle to Work scheme.
- Electric car scheme.
- Employee Assistance Programme.
Hospitality & Events Manager in Birmingham employer: Birmingham Hippodrome
Contact Detail:
Birmingham Hippodrome Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality & Events Manager in Birmingham
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or even local meet-ups related to hospitality and events. It's all about making connections that could lead to your next opportunity.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for hospitality shine through. Share stories of memorable experiences you've created for guests.
✨Tip Number 3
Research the Birmingham Hippodrome! Familiarise yourself with their events, values, and community impact. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our vibrant team at the Hippodrome.
We think you need these skills to ace Hospitality & Events Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable experiences in previous roles. We want to see that you genuinely care about making every visitor feel special.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in managing events or hospitality services. We’re looking for someone who understands our mission and can contribute to our vibrant cultural scene!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Birmingham Hippodrome!
How to prepare for a job interview at Birmingham Hippodrome
✨Know Your Venue
Before the interview, take some time to research Birmingham Hippodrome. Familiarise yourself with its history, mission, and the types of events they host. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Hospitality Skills
Prepare specific examples from your past experience that highlight your ability to deliver exceptional hospitality. Think about times when you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your capability to enhance visitor experiences.
✨Emphasise Team Collaboration
Since the role involves working closely with various departments and external clients, be ready to discuss how you’ve successfully collaborated in previous roles. Share stories that illustrate your teamwork skills and how you build strong relationships with colleagues and partners.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing a busy event or dealing with difficult customers. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high standards under pressure.