Health & Well-Being Advisor

Reporting To: Service Manager IAG

Contract Type: Fixed term until Sept 2026 with possibility of extension subject to funding

Location: IHWC, Unit 18, ACE Business Park B33 0LD

Salary: NJC SCP 9, Currently £26,052.12 per annum

Working Hours: Full time (36.5 hours per week)

Job Outline: To deliver support to individuals who are currently smokers, undertake behavioural change and practical interventions so that they can set a date for smoking cessation. The service delivery will operate within designated community venues across East Birmingham including Ward End, Firs and Bromford, Alum Rock, Tyseley and Hay Mills, Sheldon, Small Heath and Garretts Green.

Main Responsibilities:

• To organise own workload and work unsupervised in a busy team.
• To maintain a high standard of work and prioritise own workload according to the needs of the service.
• To take referrals, including self-referrals into the service and work with individuals to identify the most appropriate tobacco dependency treatment pathway.
• To respond effectively to referrals within stated timescales – self-referrals from the individuals, and those from colleagues/other workers.
• To support individuals to make informed choices about their health and wellbeing and support them in initiating and sustaining appropriate behavioural changes to improve their health.
• To motivate and empower clients to make changes to address their addiction.
• To arrange up to 5 contact meetings with individuals to support them in their journey to their quit date. Contact meetings can be face to face/by telephone/via Teams, to meet the needs of the individual.
• To forge strong working relationships with local pharmacies and develop a referral process.
• To refer individuals to a local pharmacy or GP to gain treatment and make additional contact with them six weeks later for updates.
• To complete required paperwork accurately and in a timely manner.
• To update the CRM with appropriate information.
• To develop good relationships with delivery partners, agencies and services for the benefit of the project and its participants.
• To supply monitoring information to the line manager on a monthly basis.

General:

• Be a role model, leading by example in practising the Values of DRC to achieve our Vision and Mission.
• Play an active and supportive role within the organisation.
• Take ownership of all administrative aspects of the role.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidentiality materials are stored according to DRC’s Data Protection and Data Security Policies.
• Treat all staff, volunteers, and clients fairly and without prejudice, in line with DRC’s Equality, Diversity and Inclusion policy and adhere to all DRC policies and procedures.
• Be adept in employing the correct procedures for dealing with any safeguarding incidents or concerns in line with DRC’s Safeguarding policies.
• Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
• Ability to work flexible hours, including evenings and weekends, in line with needs of DRC and the team.

Person Specification:

Qualifications: Desirable Hold a NCST practitioner qualification.

Experience: Essential Proven track record in community engagement and development, experience of partnership working, experience of working with individuals to set realistic sustainable goals, experience of liaising with professionals as necessary, experience of working within a Health & Well-Being setting.

Knowledge: Essential excellent written and verbal communication skills, with the ability to tailor communication to different audiences, hands on problem solving, strong analytical and reporting skills, proactive, self-motivated, and a team player, good working knowledge of IT including MS Office and data management.

Skills: Essential hands on problem solving, communicates clearly and able to effectively remove barriers to communication, sets work plans for self and regularly assesses progress, ability to work collaboratively and communicate effectively with various stakeholders, capable of hands-on problem solving and ability to generate ideas and solutions, excellent written and verbal communication skills including personal presentation, proactively contributes to the work of the whole team and responds positively to requests for support from others, ability to motivate, engage and support others to achieve the highest standards and outcomes.

Personal Qualities: Essential has a positive attitude, a willingness to be flexible, ability to work irregular hours if/when work requires it, sensitivity to the needs of disabled people, ability to cope with competing demands, strong commitment to the involvement of people who use services, social inclusion, and independent living, accommodates new ways of working and can explain benefits to others, ability to show initiative, personal responsibility and commitment to high quality service and professionalism.

The job will include external work including attendance at outreach sites, meetings, and events so the ability to be mobile is essential. Demonstrable commitment to support the values of DRC.